SOUMYA DOLUI
Operation Support Specialist
Kolkata
Summary
Experienced professional seeking a challenging and rewarding career opportunity in Operations and Data Analysis. Utilize skills, knowledge, and expertise to drive personal growth and contribute to organizational advancement.
Overview
7
7
years of professional experience
2
2
Certificates
3
3
Languages
5
5
years of post-secondary education
Work History
SPS Ops Support Specialist
Amazon Development Center (India) Private Limited
11.2020 - Current
- Working under a project which is responsible for flagging the errors and correcting them before a product goes live.
- Responded to over 120+ seller inquiries in a day and resolved complaints to establish trust and increase satisfaction.
- Worked with leadership to introduce a new health related project for all the VCC employees.
- Trained and supported a batch of new hire
- Responsible for creating weekly reports
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients
Guest Service Intern
Margaritaville Casino Resort
04.2017 - 10.2017
- Performed responsibilities in accordance with all Company standards, policies, and procedures
- Established efficient productivity through assistance from department supervisors
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Skillfully anticipated and addressed guest service needs
- Consistently adhered to quality expectations and standards
Education
Bachelor of Science (B.SC) in Catering Science & Hotel Management -
Bharathiar University
06.2016 - 06.2019
Higher Secondary Education -
A.K.Ghosh Memorial Higher Secondary School
03.2014 - 04.2016
Skills
Excel- Pivot, V-Lookup, H-Lookup
Six Sigma White belt
Microsoft Power Bi
DAX
Dashboard creation
Certification
Certified Six Sigma White Belt, Council for Six Sigma Certification and Aveta Business Institute, Bloomington, Minnesota, United States, 07/04/22
Timeline
Excel advanced training, Udemy
07-2023
Certified Six Sigma White Belt, Council for Six Sigma Certification and Aveta Business Institute, Bloomington, Minnesota, United States, 07/04/22
07-2022
SPS Ops Support Specialist
Amazon Development Center (India) Private Limited
11.2020 - Current
Guest Service Intern
Margaritaville Casino Resort
04.2017 - 10.2017
Bachelor of Science (B.SC) in Catering Science & Hotel Management -
Bharathiar University
06.2016 - 06.2019
Higher Secondary Education -
A.K.Ghosh Memorial Higher Secondary School
03.2014 - 04.2016