SOUMYA DOLUI
Operation Support Specialist
Kolkata
Summary
Experienced professional seeking a challenging and rewarding career opportunity in Operations and Data Analysis. Utilize skills, knowledge, and expertise to drive personal growth and contribute to organizational advancement.
Overview
7
7
years of professional experience
2
2
Certificates
3
3
Languages
5
5
years of post-secondary education
Work History
SPS Ops Support Specialist
Amazon Development Center (India) Private Limited
2020.11 - Current
- Working under a project which is responsible for flagging the errors and correcting them before a product goes live.
- Responded to over 120+ seller inquiries in a day and resolved complaints to establish trust and increase satisfaction.
- Worked with leadership to introduce a new health related project for all the VCC employees.
- Trained and supported a batch of new hire
- Responsible for creating weekly reports
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients
Guest Service Intern
Margaritaville Casino Resort
2017.04 - 2017.10
- Performed responsibilities in accordance with all Company standards, policies, and procedures
- Established efficient productivity through assistance from department supervisors
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Skillfully anticipated and addressed guest service needs
- Consistently adhered to quality expectations and standards
Education
Bachelor of Science (B.SC) in Catering Science & Hotel Management -
Bharathiar University
2016.06 - 2019.06
Higher Secondary Education -
A.K.Ghosh Memorial Higher Secondary School
2014.03 - 2016.04
Skills
Certification
Certified Six Sigma White Belt, Council for Six Sigma Certification and Aveta Business Institute, Bloomington, Minnesota, United States, 07/04/22
Timeline
Excel advanced training, Udemy
2023-07
Certified Six Sigma White Belt, Council for Six Sigma Certification and Aveta Business Institute, Bloomington, Minnesota, United States, 07/04/22
2022-07
SPS Ops Support Specialist
Amazon Development Center (India) Private Limited
2020.11 - Current
Guest Service Intern
Margaritaville Casino Resort
2017.04 - 2017.10
Bachelor of Science (B.SC) in Catering Science & Hotel Management -
Bharathiar University
2016.06 - 2019.06
Higher Secondary Education -
A.K.Ghosh Memorial Higher Secondary School
2014.03 - 2016.04
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