Soumya Mohanty
MBA
Kolkata
Summary
Dynamic, results-driven professional with a proven track record of delivering exceptional value through effective communication and innovative educational strategies. Extensive experience in IELTS preparation and language instruction, dedicated to enhancing student outcomes and fostering a positive learning environment. Recognized for developing cutting-edge teaching methodologies that significantly improve student performance and ensure comprehensive understanding of language proficiency tests. Committed to continuous improvement and collaboration, thriving in fast-paced settings to support community engagement and drive impactful results within a dedicated team while effectively managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
IELTS Trainer
Leap Scholar
12.2023 - 01.2024
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Increased IELTS score averages by implementing personalized study plans and engaging learning techniques.
Part-Time Senior Trainer
Inspira
08.2023 - 12.2023
Process Specialist
BYJUS THINK AND LEARN PRIVATE LIMITED
10.2022 - 12.2022
- Experience / Priority Support Team
- Order Punching Team
- OMS
- LMS
- Salesforce
- Freshdesk
Resolution Specialist
BYJUS THINK AND LEARN PRIVATE LIMITED
11.2021 - 10.2022
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
- Freshdesk
- Salesforce
Soft Skill Trainer
BLOOMCAP (ARIHANT PUBLICATIONS LIMITED)
01.2021 - 10.2021
- Developed complete training programs and led training using expert learning techniques.
- Reviewed and modified course content and delivery based on feedback.
Customer Service Executive
INDIGO AIRLINES
03.2017 - 07.2020
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Followed company regulations, policies and processes.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
Education
International Diploma - TEFL/TESOL English
Asian College of Teachers
01.2020
MBA - Human Resources Management
Jindal Global Business School
Haryana 04.2001 -
Certificate - Content And Copywriting Pro Course
Mycaptain
Bengaluru, India 04.2001 -
CERTIFICATE OF PARTICIPATION - IMPACT TRAINING DESIGN & DELIVERY
ASIAN COLLEGE OF TEACHERS
01.2020
Graduation - B.COM MARKETING
CALCUTTA UNIVERSITY
01.2017
Skills
CUSTOMER SERVICE
Interests
HOBBIES: MY HOBBIES INCLUDE TRAVELLING, ART & DESIGN, MUSIC, READING DIFFERENT BOOKS AND MAGAZINES
Disclaimer
BESIDES THIS TEACHING COMMUNICATION SKILLS TO MY JUNIORS AND PEOPLE WHO NEED ARE A MAJOR AREA OF INTEREST. I HEREBY DECLARE THAT ALL THE ABOVE INFORMATION WHICH I AM SHARING WITH ARE ABSOLUTELY TRUE. I LOOK FORWARD TO ANY OPPORTUNITY TO DISCUSS THE POSITION AND WHAT I CAN DO FOR YOUR ORGANIZATION. I BELIEVE MY PERSONAL VISION AND VALUES ALIGN WITH THE BRAND AND WOULD BE A GREAT FIT FOR YOUR ORGANIZATION. THANK YOU FOR YOUR TIME IN REVIEWING MY RESUME.
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Signature
Soumya Mohanty
Timeline
IELTS Trainer
Leap Scholar
12.2023 - 01.2024
Part-Time Senior Trainer
Inspira
08.2023 - 12.2023
Process Specialist
BYJUS THINK AND LEARN PRIVATE LIMITED
10.2022 - 12.2022
Resolution Specialist
BYJUS THINK AND LEARN PRIVATE LIMITED
11.2021 - 10.2022
Soft Skill Trainer
BLOOMCAP (ARIHANT PUBLICATIONS LIMITED)
01.2021 - 10.2021
Customer Service Executive
INDIGO AIRLINES
03.2017 - 07.2020
MBA - Human Resources Management
Jindal Global Business School
04.2001 -
Certificate - Content And Copywriting Pro Course
Mycaptain
04.2001 -
CERTIFICATE OF PARTICIPATION - IMPACT TRAINING DESIGN & DELIVERY
ASIAN COLLEGE OF TEACHERS
Graduation - B.COM MARKETING
CALCUTTA UNIVERSITY
International Diploma - TEFL/TESOL English
Asian College of Teachers
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