Soumya Mukundan
.
Pune,MH
Summary
Experienced professional with strong problem-solving skills, a passion for learning, and excellent communication abilities. Prepared to contribute to team success and achieve positive results. Eager to tackle new challenges and advance organizational goals with dedication and enthusiasm.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Technical Account Manager
Hilti India Private Limited
01.2024 - Current
- Professional Field Sales for Promotion and Demonstration of Hilti Products and Services through consultative selling approach.
- Developing existing as well as new customer relationships within a defined territory in the Non Structural Segment (MEP) through face-to-face sales.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Used consultative sales approach to understand and meet customer needs.
- Conducted thorough data analysis to identify trends and opportunities for improvement within customer accounts.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Solution Consultant
Hilti India Private Limited
08.2021 - 12.2023
- Performed detailed research of customer business structures to accurately tailor fleet services to unique needs of each.
- Recommended specific solutions basis services and products to customers based on unique technical requirements of each.
- Built strong relationships with existing clients, fostering trust and maximizing opportunities.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
Senior Associate Manager - Talent Acquisition
Infosys Limited
04.2019 - 07.2021
- Anchoring the talent acquisition for the application development and maintenance service lines at Infosys focusing on niche requirements for the Healthcare and Insurance practice
- Assisted in talent acquisition efforts by participating in interviews, assessing candidate qualifications.
- Cultivated strong relationships with key stakeholders, fostering collaboration and open communication.
- Executed the sourcing plan, assessed the quality of hire, channel and candidate satisfaction.
Education
Post Graduate Diploma in Management - Marketing
T A PAI MANAGEMENT INSTITUTE
Manipal 1 2017 - 1 2019
Bachelor of Technology - Chemical Engineering
HERITAGE INSTITUTE OF TECHNOLOGY
Kolkata, India 01.2013 - 1 2017
Skills
Presentation Skills
Effective Communication
Proficient in Negotiation Strategies
Data Analysis using Excel
Stakeholder Relationship Management
Analytical thinking
Interpersonal skills
Timeline
Senior Technical Account Manager
Hilti India Private Limited
01.2024 - Current
Solution Consultant
Hilti India Private Limited
08.2021 - 12.2023
Senior Associate Manager - Talent Acquisition
Infosys Limited
04.2019 - 07.2021
Bachelor of Technology - Chemical Engineering
HERITAGE INSTITUTE OF TECHNOLOGY
01.2013 - 1 2017
Post Graduate Diploma in Management - Marketing
T A PAI MANAGEMENT INSTITUTE
1 2017 - 1 2019