Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Soumya N

Soumya N

SAP CRM Consultant
Bengaluru

Summary

Experienced Data Governance and Data Management Analyst with 6 years of experience of a strong background in ensuring data integrity, compliance, and strategic utilization, with overall experience of 6 years 7 months. Worked in Technical and Functional Roles. Determined for solving complex problems, I am available to further implement my skills that help organizations take better data-driven decisions to solve business problems.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Consultant

Deloitte Touche Tohmatsu India LLP
01.2024 - Current
  • Project with SAP client: BEO (Business engagement operation)
  • Role: Data Analyst
  • Areas of expertise: Data management, cloud fulfillment, Sales Executive
  • Technologies and Functionality: PHP Kool report, Java script, MYSQL, SAP Signavio tool and SAP CRM & LOB Integration (Ariba, SuccessFactors, SAP Analytics cloud, Fieldglass, Customer experience)
  • Analyzing the inconsistency of the tenants and have a sound knowledge on Deal Quote, Order form and DocuSign creation for NA and EMEA region related to Fieldglass LOB
  • Project with SAP client: SAP Vector
  • Implemented sales and service processes
  • Role & Responsibilities: End-to-End developments, technical specifications, custom developments standard object enhancement, Web services within sprint C4C Implementation project
  • Developed in SAP Cloud Applications Studio: ABSL, BODL, Ruby scripting, UI designing, external integrations, enhancements, analytics, forms
  • Project with SAP Client: IAM Project (Identify and Access Management)
  • Focus: Identity, Access and Data Management
  • Technologies: ABAP, HANA, On-Premises and IDD System Integration
  • Responsibilities: System monitoring, job dispatching, System Integration, User data replication from IDM to target systems, troubleshooting authorization Replication Issues Management and trained in Agile methodology, Kanban board and Scrum board

Data Management Analyst

Vmware
06.2022 - 04.2023
  • Data Governance of customer data of Vmware ensuring information is usable, accessible, and protected
  • Managed Vmware data by merging the 200+ duplicate accounts into valid accounts, hierarchy changes of the Vmware accounts, and updated in the database to maintain the data accuracy by using Salesforce
  • Worked on 6 different issue categories like Territory Management, Payment account mapping request, Account information request etc
  • As per the process guidelines to maintain Data Quality, Data Privacy, Data Security and Data Ethics ensuring information is usable, accessible, and protected
  • POC for Data Quality issues, excellent track record of triaging over 40 SalesForce Incidents per week varying from medium to critical priority
  • Collaborated with cross-functional teams to establish and maintain data governance policies and procedures, promoting data quality and compliance with industry standards
  • Completed building out the data and reporting infrastructure from the ground up using SQL & Salesforce CRM to provide real-time insights within 15 days of SLA
  • Managed the development and implantation of the internal processes for workplans within the data governance platform
  • Provided exceptional Client/Stakeholder service by solving 500+ account issues, handled through an effective Incident and Escalations management system in Salesforce and by liaising with cross-functional teams both internally and externally
  • Data Cleansing- Standardizing Names & Addresses and pushing the data back upstream
  • Data Matching - Linking a lead with a customer record and creating a 'Best Record'
  • Knowledge of working on Salesforce CRM
  • Understand the company hierarchy, merges and unmerges Netsurion Technologies (India)

Senior Transaction Processing Specialist

Netsurion Technologies (India)
09.2019 - 06.2022
  • Validation of various regulatory documents submitted by the Customers, Working knowledge on Access Violation Management
  • Composed detailed visualizations that included Bar charts, Column charts, line charts, etc to identify areas of opportunity and improvement, etc
  • With a satisfaction rating of 98% among business users by using analytical tools like Tableau and Power BI
  • Data Alignment- Identifying the Correct address information using different source systems
  • (DNB Hoovers Online, Google.)
  • To review the data discrepancies between two source systems, and fix the data after reviewing with the business owners
  • To support the data migration from one source system to another
  • Maintaining the hierarchy of Top-X revenue-generating companies in the MDM system
  • Data collection gathering and acquiring data from Aperia, sugar CRM
  • Working within the MDM concept, on a project to remediate the UCM database
  • Perform analysis and resolution of issues with Named Account Hierarchy

Senior Data Analyst

Concentrix Technologies (India) PVT Ltd
02.2018 - 09.2019
  • 360 Validation of accounts as per Data Governance
  • Preparation of daily & weekly Productivity report & Status reports
  • Consolidating customer data from CRM and Salesforce.com (SFDC) into one consistent view
  • Analyzing the Trillium Behavior, Data Profiling, De-Duplication and Merging
  • Providing Training for new folks and mentoring them to ensure they adhere to business guidelines
  • Conducting research on corporations utilizing third-party and public information
  • Helping new joiners with access to necessary applications and tools
  • Once the accounts are validated and duplicates are found, BV Merge activity is performed
  • As Account Service Team Analyst for VMware Sales Team
  • Software used SFDC, Matrix & UCM/ SAP
  • Extracting reports and updating the company master data
  • Delivering analysis that is accurate and on time
  • Maintaining the data standardization in the Company Master System and Understanding the Business Requirement and fulfilling the business needs
  • Training new resources over the AST(DUNS) process
  • Preparation of QC reports and Dashboard according to the respective regions
  • Accounts with complete valid information
  • The File received by the client will be validated with the SFDC or the VM Star Dump
  • Account to account mapping (complete validation with the address, city, postal code, and country) will be performed on these customers
  • The matched accounts will be identified and the Unique Customer Identification numbers will be tagged to this particular valid account

Education

master's degree - communication engineering

Kerala Technological University
01.2015 - 01.2017

bachelor's degree - Electronics and Communication engg

Anna University Chennai
01.2010 - 01.2014

Skills

  • Data Governance
  • Data Management
  • Configuration
  • Data Modelling
  • Data Cleansing
  • Advanced Excel
  • Power BI
  • SQL
  • Tableau
  • Salesforce CRM

Websites

Personal Information

  • Data Management
  • Customer service workspace
  • SAP Signavio
  • Data Management and Cloud Fulfillment
  • SAP CRM
  • SAP C4C Technical
  • SAP IDM
  • SAP IAG
  • SAP IPS
  • SAP IAS
  • SAP Security
  • MS SQL
  • Business Intelligence
  • Data Governance
  • SAP MDG
  • Data Validation

Timeline

Consultant

Deloitte Touche Tohmatsu India LLP
01.2024 - Current

Data Management Analyst

Vmware
06.2022 - 04.2023

Senior Transaction Processing Specialist

Netsurion Technologies (India)
09.2019 - 06.2022

Senior Data Analyst

Concentrix Technologies (India) PVT Ltd
02.2018 - 09.2019

master's degree - communication engineering

Kerala Technological University
01.2015 - 01.2017

bachelor's degree - Electronics and Communication engg

Anna University Chennai
01.2010 - 01.2014

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