Soumya Pathak
Assistant Team Lead
Ahmedabad
Summary
Leading a team of approximately 20 delivery associates at Delhivery to ensure seamless operations, exceptional customer satisfaction, and efficient complaint resolution. Known for strong leadership, outstanding customer service, and proficiency in essential computer applications. Demonstrates a consistent ability to innovate, optimize processes, and uphold high company standards in dynamic, high-pressure environments. Willingly covers double shifts and provides support when team members are on leave, ensuring uninterrupted operations.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Team Lead
Delhivery
04.2024 - Current
- Supervised and managed a team of approximately 20 delivery associates.
- Initiated timely response to emails, and calls.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Worked with customer service representatives to handle escalated customer issues.
- Covered shift shortages for various shifts to keep production schedule on time.
Education
Bachelor Of Commerce - Commerce
Shobhit University
Varanasi 05.2017
Skills
Customer Focused
Certification
Advance Certificate in Financial Accounting
Timeline
Assistant Team Lead
Delhivery
04.2024 - Current
Advance Certificate in Financial Accounting
02-2020
Bachelor Of Commerce - Commerce
Shobhit University
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