SOUMYA RANJAN MALLICK
Bengaluru
Summary
I am a results-driven professional with over two years of experience in sales coordination and operations across various sectors including EdTech and healthcare and Fintech. My expertise lies in enhancing operational efficiency, stakeholder communication, and customer engagement. I am adept at utilizing tools like Microsoft Office and CRM systems, which helps me streamline processes and improve service delivery.
Overview
6
6
years of professional experience
Work History
KYC Associate
Slice Small Finance Bank
Banglore
09.2025 - Current
- Performed customer verification through Video KYC (VKYC), validating documents, and completing due diligence.
- Delivered customer-friendly onboarding support, ensuring a smooth and comfortable verification experience.
- Maintained strict adherence to regulatory guidelines, compliance standards, and internal control policies
- Verified customer documents manually for onboarding, ensuring compliance with RBI and AML guidelines.
- Reviewed IDs, address proofs, and selfies to detect fraud, and ensure document accuracy.
- Collaborated with compliance and operations teams to resolve KYC discrepancies.
- Maintained data confidentiality, and ensured timely processing within defined SLAs.
Quality & Operations Associate (GET)
SLR Metaliks Pvt Ltd
Bangalore
03.2022 - 12.2022
- Oversaw production operations and quality processes for highoutput steel manufacturing units specializing in advanced grades of steel
- Performed macro-structural analysis, chemical composition testing, and dimensional inspections to ensure quality compliance
- Supervised operations of the Auto Billet Grinder and ensured machinery uptime and calibration
- Reduced billet rejection rate by 12% and improved first-pass yield by 15% through enhanced process controls
- Utilized MS Excel for maintaining daily production logs and performance dashboards
- Maintained internal ERP systems to manage client orders and resolve dispatch-related issues, reducing coordination gaps by 30%
- A company specializing in advanced steel manufacturing
Project Manager, Sales
Phable
Bangalore
03.2021 - 08.2021
- Planned and executed a digital onboarding framework for chronic care doctors onboarding 100 practitioners within 3 months
- Led a 12-member cross-functional team overseeing lead generation and post-sales engagement, generating over ₹1 Crore in monthly recurring revenue
- Created pitch decks, onboarding guides, and training manuals for clarity during product demos
- Managed CRM systems to track leads and automate workflows
- Prepared weekly and monthly dashboards and analytics reports to track team revenue and performance
- Captured customer feedback to improve feature adoption by 25%
- A healthcare technology company that focuses on chronic care management
Business Development Associate
Byjus
Bangalore
01.2021 - 03.2021
- Conducted 30–40 one-on-one product demos weekly for K–10 segment, tailoring recommendations
- Converted high-intent leads into paying customers, exceeding 75% of sales targets
- Managed CRM to update lead status, maintaining a lead-to-sale conversion ratio of 1–5
- Generated ₹60 K in incentives within 2 months for exceeding performance goals
- A leading EdTech company promoting learning solutions
Business Development Associate
Syntax Edutech
Bangalore
05.2020 - 10.2020
- Assisted in lead warmup, post-sales support, and client onboarding at an early-stage EdTech startup
- Delivered over 50 client demos and product walkthroughs, enhancing conversion rates
- Maintained leads data using JIRA CRM, ensuring timely communication
- Collaborated on outreach strategies to improve lead conversion rates
- An early-stage EdTech startup providing tailored learning solutions
Education
Bachelor of Technology -
Lovely Professional University
06.2020
Higher Secondary Education -
Stewart Science College
05.2016
High School -
DAV Public School
05-2013
Skills
- CRM
- Regulatory compliance
- Document validation
- Quality assurance
- ERP
- Google Sheets
- JIRA
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Salesforce
- Slack
- SQL
- Pre-Sales
- Google G-suite
- Microsoft Office 365
- Gmail
- CRM Systems
- Process optimization
Timeline
KYC Associate
Slice Small Finance Bank
09.2025 - Current
Quality & Operations Associate (GET)
SLR Metaliks Pvt Ltd
03.2022 - 12.2022
Project Manager, Sales
Phable
03.2021 - 08.2021
Business Development Associate
Byjus
01.2021 - 03.2021
Business Development Associate
Syntax Edutech
05.2020 - 10.2020
Bachelor of Technology -
Lovely Professional University
Higher Secondary Education -
Stewart Science College
High School -
DAV Public School