Open To Work
Soumya Sinha
Mumbai
Summary
Program Manager with over 8 years of experience delivering large-scale digital initiatives for enterprise clients. Proven leader of cross-functional teams, driving end-to-end program execution across multiple products and stakeholders. Skilled in roadmap planning, risk management, and delivering high-impact solutions that align with business goals, and enhance customer experience.
Overview
9
9
years of professional experience
Work History
Program Manager
Shopsense Retail Technologies Pvt. Ltd. (Fynd)
Mumbai
08.2018 - Current
- Led a team of 7+ members to deliver and manage high-traffic e-commerce websites and apps.
- Led cross-functional teams to develop strategic initiatives for retail technology solutions.
- Led cross-functional delivery of multiple AI-driven commerce and automation initiatives, including AI cataloging (PIM), visual search, customer support bots, and content generation tools, improving operational efficiency.
- Coordinated project timelines and ensured alignment with organizational goals and objectives.
- Managed vendor relationships to enhance service delivery and operational efficiency.
- Facilitated stakeholder meetings to gather input and drive project progress forward.
- Managed project scope, timelines, budgets, and quality standards using Agile and Sprint methodologies, reducing delivery time by 20%.
- Collaborated with stakeholders to define requirements, and prioritize features and enhancements.
- Oversaw third-party vendor relationships, ensuring service quality, and adherence to SLAs.
- Conducted project status meetings, provided progress reports, and escalated risks for timely resolution.
- Directed end-to-end execution for brands including Nexus Mall Website, Sephora (Website & App), Guess, Tiffany, West Elm, Pottery Barn, Mumbai Indians, Diesel, Superdry, Vision Express, and Hunkemoller.
- Performed extensive UAT testing to ensure functionality, usability, and cross-device/browser compatibility.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed recruitment, training, and onboarding processes for new hires.
Ecommerce Executive
Intersource Private Limited (883 Police)
06.2017 - 03.2018
- Coordinated product cataloging, site merchandising, pricing, and inventory updates across partner platforms.
- Oversaw product photoshoots, quality control, and discount strategy across categories like apparel, footwear, and accessories.
Education
Masters of Fashion Technology -
National Institute of Fashion Technology
Bengaluru, IndiaBachelors of Technology -
Sikkim Manipal Institute of Technology
Sikkim, IndiaSkills
- Project management
- Program & Portfolio Management
- Roadmap & OKRs
- Scrum
- Risk & Dependency Management
- Stakeholder Management
- Release & Change Management
- UAT & Go-Live
Tools & Technologies
- Jira | Asana| ChatGPT | Granula | Manus | Copilot | Notion AI | AI-powered Automation Tools | Hotjar | Payment gateways
Technical / Domain Skills
- Enterprise Websites & CMS | E-commerce Platforms | APIs & Integrations | Performance & SEO | Analytics & Tracking
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Program Manager
Shopsense Retail Technologies Pvt. Ltd. (Fynd)
08.2018 - Current
Ecommerce Executive
Intersource Private Limited (883 Police)
06.2017 - 03.2018
Masters of Fashion Technology -
National Institute of Fashion Technology
Bachelors of Technology -
Sikkim Manipal Institute of Technology