SOUMYADEEP NAG
CATALOGUE ASSOCIATE ANALYST
Kolkata
Summary
Dynamic professional with experience at Amazon as a Catalogue Associate Analyst, where I enhanced AI accuracy by 95% through effective training and analysis. Skilled in quantitative analysis and project management, I excel in resolving customer disputes with empathy, driving satisfaction and loyalty. Proven ability to implement process improvements and maintain compliance.
Overview
3
3
years of professional experience
Work History
CATALOGUE ASSOCIATE ANALYST
Amazon
10.2022 - Current
- Trained AI algorithms to detect and flag prohibited content effectively, resulting in a 95% improvement in accuracy.
- Analyzed user-generated content trends and implemented policies to ensure compliance with industry standards and regulations.
- Developed and maintained an up-to-date database of prohibited content and policy violations.
- Resolved user disputes related to content moderation,
maintaining a high level of professionalism and customer
satisfaction. - Having worked extensively on fashion catalogs as a catalog associate, I have been responsible for organizing and categorizing products to enhance product visibility.
Customer Service Representative
Aegis Customer Support Services Private
07.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Technology - Electrical Engineering
MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY
Kolkata, India 04.2001 -
Skills
Microsoft Excel
Quantitative analysis
Documentation and reporting
Project management
Process improvements
Machine learning
Analytical problem solving
Additional Information
PROJECTS
SIM Fraud Detection | Detecting Fraud using AIML
- Managed detection of masqueraded products to ensure alignment with Amazon product policies on a DART project. Implemented AL tools for further detection and classification of non-compliant products.
Redrive | Analysis of Historical Data
- Managed a dynamic project involving the analysis of historical data and adaptation of decision-making processes in response to evolving Amazon product policies. Demonstrated flexibility and strategic thinking in navigating regulatory changes and ensuring compliance with updated guidelines.
Parity Row | Conversion of Non-English Defective Catalogue Products for English Marketplace
- Led efforts to identify and replace defective and suspicious keywords with English equivalents for improved accuracy in Amazon catalogue listings. Implemented machine learning algorithms to facilitate keyword detection and replacement.
Fuzzy Migration
- Analyzing keyword variations using machine learning algorithms to ensure rejection of defective ads from non-defective ones and implemented rules ensuring precision above 90%.
Wiki (SOP) scrapping
- Identifying high flagging defective keywords and forming combinations for ads title and OCR by implementing algorithms to detect defective ads and auto reject saving human moderation hours.
Timeline
CATALOGUE ASSOCIATE ANALYST
Amazon
10.2022 - Current
Customer Service Representative
Aegis Customer Support Services Private
07.2022 - 10.2022
Bachelor of Technology - Electrical Engineering
MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY
04.2001 -