Soumyadip Singha Roy
Process Excellence Manager
Howrah
Summary
Professional process management expert with proven track record in enhancing operational efficiency and driving process improvements. Focused on team collaboration and achieving high-impact results. Recognized for strong analytical skills and adaptability to shifting priorities, ensuring seamless workflow and productivity.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Process Manager
Wowser Technologies Pvt LTD
01.2019 - 09.2025
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
Floor Supervisor
Wizard E-marketing Pvt.Ltd
01.2015 - 12.2018
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Senior Relationship Manager
BMA Wealth Creators Ltd
02.2013 - 11.2014
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
Education
High School Diploma -
RKMSCC
Howrah 04.2001 -
High School Diploma -
MHS School
Howrah 04.2001 -
Skills
Operational excellence
Report generation
Problem solutions
Problem-solving abilities
Staff management
gym
Regular gym training focused on strength, endurance, and discipline, helping maintain a healthy work-life balance.
Timeline
Process Manager
Wowser Technologies Pvt LTD
01.2019 - 09.2025
Floor Supervisor
Wizard E-marketing Pvt.Ltd
01.2015 - 12.2018
Senior Relationship Manager
BMA Wealth Creators Ltd
02.2013 - 11.2014
High School Diploma -
RKMSCC
04.2001 -
High School Diploma -
MHS School
04.2001 -