Dedicated Senior Business Analyst and Business Acceptance Tester with 20 years of experience delivering technology upgrades for top-tier banks and financial institutions. Serving as the bridge between business leaders and IT teams, I translate high-level goals into clear Agile user stories and rigorous testing plans. My technical expertise spans across the nCino platform for Lending—including Loan Origination, Document Manager, and DocuSign integrations—as well as Cards, Payments, and Retail Banking systems. By combining requirements analysis with robust test management, I coordinate cross-functional testing teams and drive thorough Business Acceptance Testing (BAT). This ensures that all new banking software is fully aligned with business requirements, operates smoothly, and is completely ready for a risk-free public launch. I also possess extensive knowledge in estimations. Agile Ceremonies, Quality Gates, Automation Governance, Test & Project Management. I am always passionate about leveraging technology to drive business growth and improve operational efficiency.
Work History
Industry Consulting Manager
1 Year 9 Months
NTT DATA | Bengaluru | 01.2025 - Current
Supported requirements gathering and workflow mapping for finance and leasing lifecycles, turning complex business needs into clear agile user stories and acceptance criteria.
Helped lead business acceptance testing (BAT) and user acceptance testing (UAT) by working with core business users to build UAT plans and secure executive approval for production readiness.
Reviewed end-to-end business workflows and user journeys across ncino ecosystem, moving focus from defect tracking toward business readiness and stakeholder satisfaction.
Worked within agile sprint cycles to update product backlogs, define quality gates, and align stakeholder expectations.
Senior Specialist - Quality Engineering
3 Years 6 Months
LTIMindtree | Kolkata | 07.2021 - 01.2025
Translated business vision and complex business needs into clear agile user stories and business acceptance criteria.
Supported business acceptance testing initiatives as a validation bridge alongside product owners.
Worked with cross-functional, multi-geography delivery teams and business stakeholders to refine scope, update product backlogs, and align expectations for enterprise solutions.
Ran agile and scrum ceremonies and governance activities, contributing to story point estimation, resource planning, and backlog prioritization to improve sprint velocity.
Validated end-to-end business workflows and credit card lifecycles, that define quality gates and compliance standards for pre-production readiness and lower business risk.
Used proprietary AI agents to streamline extraction and creation of validation scenarios and test cases from agile user stories, reducing manual documentation effort.
Senior Associate
11 Years 8 Months
Cognizant | Kolkata | 11.2009 - 07.2021
Partnered with executive stakeholders at major bank in the USA and prominent financial institution in Canada to gather core business acceptance criteria, validating end-to-end commercial lending lifecycles, credit validation paths, and cloud workflow readiness within the nCino platform.
Converted broad project scopes into clear business validation matrices, breaking down complex requirements to support resource allocation across delivery lifecycle and enterprise cloud implementations.
Performed end-to-end business readiness testing for commercial banking rollouts, working within agile scrum teams to prioritize product backlogs and align system configurations with strategic objectives.
Supported ongoing cross-functional collaboration with technical teams and business stakeholders to maintain full compliance with business requirements and serve as a bridge between technical delivery and business logic validation.
Built strong analytical base as QA Analyst (2009–2013), supporting process configuration and workflow validation for global credit card and payments organizations while optimizing complex processing architectures on the Nashville platform.
Software Engineer
1 Year 6 Months
RS Software | Kolkata | 05.2008 - 11.2009
Helped resolve critical pre-launch issues for Visa cards and payments platform through backend and XML testing, supporting timely launch.
Built Selenium-based test automation framework at RS Software, reducing overall testing time by 40%.
Developed software features for RS Software client applications.
Worked with analysts and testers on Visa releases.
Associate Software Engineer
2 Years 9 Months
Skytech | Kolkata | 08.2005 - 05.2008
Engineered a suite of automated test scripts translating priority use cases into scalable solutions, reducing manual testing efforts.
Education
B.Tech - Computer Science
Sikkim Manipal Institute of Technology | Gangtok, Sikkim | 07-2005
Skills
Agile/Scrum Methodologies
Requirements gathering
Backlog prioritization
Stakeholder alignment
Delivery Management
Analytical thinking
Business workflow analysis
Quality Assurance Strategy
Risk Management
Budgeting & Forecasting
Resourcing
Retail lending
Finance & Leasing
Cards and Payments
Story mapping
Stakeholder management
Certification
Certified Scrum Master (Scrum Alliance), Salesforce Certified AI Associate, Foundation Level Certificate in Software Testing (ISTQB)
Domain Expertise
Commercial & Retail Lending
Finance & Leasing
Cards and Payments
Travel & Hospitality
INTERESTS
Passionate about enhancing software quality through innovative practices and automation, Technology Innovations. Interested in staying updated with the latest tech innovations and implementing them in practical scenarios. Mentoring and Coaching, Enjoy helping team members grow and excel in their professional journeys, fostering a culture of continuous learning.