Soumyakanta Biswal
Bhubaneswar
Summary
Dynamic IT Support Engineer with a proven track record at Quadgen Wireless Solutions Pvt Ltd, excelling in hardware and software support, and IT infrastructure management. Leveraged strong problem-solving abilities and Windows Server expertise to resolve a record backlog of support tickets, enhancing system efficiency and customer satisfaction. Skilled in fostering excellent relationships with users and teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Quadgen Wireless Solutions Pvt Ltd
Bhubaneswar
05.2022 - Current
- Diagnose and resolve hardware, software, and networking issues.
- Support users with issues related to operating systems, applications, and devices.
- Assist end users via phone, email, or in person, helping them solve technical problems.
- Perform regular system backups, and ensure security protocols are followed.
- Monitor network performance, and troubleshoot connectivity issues.
- Providing technical support on-site or via remote-access systems, such as VPN issues, O365 issues, Outlook, etc.
- Repair and replace faulty hardware components, like hard drives, motherboards, or peripherals.
- VPN and Client VPN configuration, Outlook configuration, O365 Admin, and endpoint security management give shared folder access.
- Maintain logs of technical issues, resolutions, and user interactions.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Test the company's software, firmware, and firewalls.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Worked with internal teams to deliver accurate information to customers and service accounts.
IT Support Engineer
Carisma Solutions Pvt Ltd
Chennai
01.2021 - 04.2022
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Evaluated software or hardware to recommend improvements or upgrades.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers.
- Windows Server Admin, Server Support, Hardware Support.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Develop best practices and security standards for the organization.
- Configured routers and switches according to organizational specifications.
- Providing technical support on-site or via remote-access systems
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Oversaw daily performance of computer systems.
Desktop Support Engineer
S S Technology
Bhubaneswar
07.2018 - 12.2020
- Diagnose and resolve issues with desktop hardware, software, peripherals (e.g., printers, scanners), and operating systems.
- Set up user accounts, profiles, and permissions based on organizational requirements.
- Maintain, repair, and replace defective or outdated hardware, such as desktops, laptops, keyboards, mice, monitors, and printers.
- De-fragment hard drives, clean up temporary files, and optimize startup settings.
- Ensure that desktop systems are secure by applying antivirus updates, and ensuring the system complies with the company’s security protocols.
- Tools like ServiceNow, Jira or Zendesk are used to track and manage support requests.
- Tools like Symantec, McAfee or Sophos for managing system security.
Education
Bachelor of Technology - Electronics & Telecomm.
DRIEMS
Tangi, Cuttack08.2013
Diploma - Electronics & Telecomm.
Kalinga Polytechnic
Bhubaneswar06.2010
10th - BSE, Odisha
Capita High School
Bhubaneswar05.2007
Skills
- IT Asset Management
- Hardware and Software Support
- Windows Server Support
- ADDS
- DHCP
- DNS
- O365 Admin Support
- Firewall Support
- MS Office Support
- Network support
- IT Infrastructure Management
- End Point Security
- Hardware diagnostics
- IT asset management
- Server management
- VPN configuration
- Network architecture
- System administration
- Operating systems
- Network troubleshooting
- Desktop deployment
- Web server management
- Windows server
- Remote desktop support
- Patch management
- Software installation
- Active directory
- Help desk support
- Configuration management
- Network security
Certification
- CCNA
- MCSA
Projects
Real Time Attendance using Face Recognition, 2013, A system that automatically captures individuals' faces using cameras and instantly verifies their identity through facial recognition algorithms. Eliminates manual processes like signing sheets or swiping cards, saving time and improving accuracy.
Timeline
IT Support Engineer
Quadgen Wireless Solutions Pvt Ltd
05.2022 - Current
IT Support Engineer
Carisma Solutions Pvt Ltd
01.2021 - 04.2022
Desktop Support Engineer
S S Technology
07.2018 - 12.2020
Bachelor of Technology - Electronics & Telecomm.
DRIEMS
Diploma - Electronics & Telecomm.
Kalinga Polytechnic
10th - BSE, Odisha
Capita High School
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