Summary
Overview
Work History
Education
Skills
Certification
Professional Summation
Personal Information
Social Engagement
Accomplishments
Interests
Timeline
Receptionist
Soumya Ranjan Prusti

Soumya Ranjan Prusti

Operations Manager
Bangalore

Summary

An astute professional with close to 12 years of experience in Banking operations, Fraud and Risk investigations, I have gathered potential knowledge in different areas of operations such as AML/KYC checks, Transaction Monitoring, CDD/EDD, Sanctions Screening and core operations.Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Operations Manager

Genpact
Bangalore
01.2022 - Current
  • Effectively Managing a team of 10 FLMs/TLs consisting of 120 employees in 4 locations across the country .
  • Supervising the L2 escalations team which is closely involved in proper SAR filling for a fintech giant
  • Also Supervising the Client Onboarding Team which conducts Client Outreach and CDD/ EDD on the customer accounts
  • Took on the challenge of establishing the entire AML team from the ground up
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Led Hiring and boot camp trainings to prepare the team for upcoming projects

Team Leader (Asst Manager)

Concentrix Daksh Services Pvt Ltd
Bangalore
12.2019 - 12.2021
  • Handled a team of 34 individuals who are looking into the AML LOB for a new banking Fintech based out of London.
  • Being the POC for all client related queries and giving suitable responses to team members so as they are aligned according to the scope of work
  • To Ensure team members are efficient in identification and monitoring of suspicious activities like looping funds, using retail accounts for business activity , gambling, terrorist financing , High value inbounds , cryptocurrency and arbitrage in the customer transactions.
  • Investigating on the red flags in the account and conducting enhanced due diligence of individuals through client specified software’s.
  • Identify true and false positives and make the team aware of real time changes in the SOW
  • Working with team to determine whether to close the cases, escalate findings and/or file a Suspicious Activity Report (SAR).

Manager (All India ESS operations)

Neo Lotex Business Solutions (ESAF BANK)
Bangalore
12.2017 - 09.2019
  • Was associated with ESAF Bank as the Manager for Back end operations for Pan India operations
  • Verifying the KYC documents and Account opening forms
  • Handling the quality checking (DE Maker) unit and query handling through mails and CRM (Customer Relationship Management ) post account opening.
  • Authorizing TDS Reversal entries in Web teller.

Senior Consultant (AML/Compliance)

Genpact, Bangalore
Bangalore
10.2016 - 10.2017
  • Part of the compliance team handling projects of various clients for meeting their regulatory obligations.
  • Was engaged in due diligence project for Amazon for all their worldwide customers who need to be screened for meeting KYC and due diligence requirements as laid out by US regulators
  • Monitoring customer accounts for suspicious activity by checking sign-in’s, IP address tracking, order behavior over time, fraud/refund trends, addresses, credit card ownership details and cross check if they are connected with any of denied parties on internal screening list.

Deputy Manager

Axis Bank Ltd.
01.2012 - 10.2013
  • Involved in authorizing cash and customer transactions, resolving customer's queries/complaints, and handling AML/KYC compliance checking of newly opened accounts.

Assistant Manager

HDFC Bank Ltd., Nagpur
06.2008 - 12.2011
  • Diminished footfalls in the branch of customers/bearers as well as redirected the same to direct banking channels, involved in the processing of retail forex postings/gold sales/prepaid cards, and engaged in the issuance of DD/MC within the prescribed TAT.

Education

MBA -

Pune University

BBA - Marketing

Dept. of Business Administration, Utkal University, Orissa

Skills

Leading, Mentoring and monitoring performance of the team members to ensure efficiency in the process operations and meeting individual and group targetsundefined

Certification

Certified KYC/AML expert

Professional Summation

Experienced professional with close to 12 years of diverse operations experience in risk management, risk mitigation, internal audits, customer due diligence (CDD), KYC, transaction monitoring, fraud resolutions, reconciliations and quality audits. Handled both internal & external facing compliance & governance roles. Hands on experience on Lexis Nexis Bridger, AML Solutions, Bank Alert, World compliance, Newgen, Omni flow and TRAQman, Tracer, Hummingbird etc. A complete hands on expertise in handling various banking and compliance software’s. Proficiency in handling a gamut of banking operations including cash management systems & and other allied activities towards enhancing product information, market penetration, business volumes and growth. Deft in defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Adept in preparing reports to apprise management of the business performance and ensuring compliance to operational policies / procedures. An effective communicator with excellent customer orientation and presentation skills. Managing the overall functioning of the process, identifying areas for improvement and implementing adequate measures to maximize customer satisfaction level.

Personal Information

  • Passport Number: L8496830
  • Father's Name: Sumant Kumar Prusti
  • Date of Birth: 04/05/85

Social Engagement

Actively associated with Prayas

Accomplishments

  • Awarded 2 times as the best People Manager in Genpact with Zero Attrition for 4 Quarters.
  • Retention Champion for the Year 2020-21 and given the Hall of Fame Award

Interests

Aquascaping , Cooking

Timeline

Operations Manager

Genpact
01.2022 - Current

Team Leader (Asst Manager)

Concentrix Daksh Services Pvt Ltd
12.2019 - 12.2021

Manager (All India ESS operations)

Neo Lotex Business Solutions (ESAF BANK)
12.2017 - 09.2019

Senior Consultant (AML/Compliance)

Genpact, Bangalore
10.2016 - 10.2017

Deputy Manager

Axis Bank Ltd.
01.2012 - 10.2013

Assistant Manager

HDFC Bank Ltd., Nagpur
06.2008 - 12.2011

MBA -

Pune University

BBA - Marketing

Dept. of Business Administration, Utkal University, Orissa

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Soumya Ranjan PrustiOperations Manager