Madhusudhanan N
Chennai
Summary
Madhusudhanan N
Overview
29
29
years of professional experience
3
3
Languages
Work History
Dy. Manager - Operations
Yatra For Business (Formerly : Air Travel Bureau)
5 2017 - Current
- Leading a Team of 12 Stas and Implants
- Smooth Functioning of Back Oice Operations
- Client Escalation and Regular Visits
- Co-Ordination with Airline for Confirmation and Updates
- Regular Team Meetings
- Preparations of MOM(Minutes of Meeting) which is in turn shared with Clients and Branch Heads
- Any Operation/s related activities
- Member of Team, on PAN INDIA basis appointed directly by HO during COVID time to set the process for stas and Vendors to close the Refunds /Invoicing/Closing of Transactions and Pending
- Training of stas (Entire Branch) with new processes and Implementation of Online tool bookings to Clients
- Trouble Shooting and co-ordination of Technical Team to resolve when there are Error and omissions
- Co-ordination with Clients for about their M I S, suggest most eective and cost saving measures and help them have Corporate Deals
- Personal handling of Business and First class passengers.
Head Of Operations
Regal Wings (A Corporate Travel Management Company)
04.2010 - 04.2017
- Spearheaded operations for Chennai with the team of 40 Stasʼ
- Overall operations for admin activities, Payrolls, Maintenance of Bank accounts and other related activities
- Conducted quality check of all mails sends to the passenger regarding the quotes
- Ensured that all sta finishes o their mails on time & helped them to finalize the mailing process
- Implemented a system of Quality Control from which both sides(USA and India) benefited
- Managed the working hours flexible to ensure, my presence is there for both Day and Night shis
- Suggested the best possible routing and airline to the Reservations Stas to finalize the Itinerary on time
- Well Organized weekly and monthly meetings with stas to get their feedback and implement the easiest way to work.
Tours Manager
Serangoon Air Travel
06.2006 - 04.2010
- Prepared Itineraries by giving the cost to the travelers
- Worked in coordination with Airlines, Hotels and Transport companies for deal and bookings
- Distinction of having represented Garuda Indonesia, an airline of Indonesia
- Led operations as In Charge of Entire Marketing in India
- Involved in visiting Agents and Corporate to promote the airline
- Coordinated with the Singapore Branch oice for confirmation and ticketing
- Made bookings and issuance of tickets and also report the Singapore oices about the Sales Outcome
- Ensured regular updations of News and Fares of Gaurda to all agents.
Senior Executive
Gilpin Travel Management
04.2004 - 06.2006
- Instrumental in finalizing itinerary both International and Domestic for corporate Clients
- Conducted counseling sessions for Visas, Travel Insurance and Foreign Exchange
- Distinction of maintaining cordial business relations with Premium Class people.
Senior Executive
S.S. Annamalai Travel Agency
08.2001 - 02.2004
- Stellar role in finalizing itinerary both International and Domestic for corporate Clients.
Counter Executive
Travel Masters (I) Pvt. Ltd.
03.1998 - 07.2001
International Assistant
Diana World Travel
06.1996 - 02.1998
Tours Assistant
Travel Express
05.1995 - 06.1996
Education
B.A (Corporate) -
SIVET College
Double Hon. Diploma In International Airline And Ticketing - undefined
Trade Wings Institute Of Management
Skills
Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine tuning sales & marketing strategies
Providing efficient & timely service to client to build up the new relationships & grow them to generate referrals
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
Compensation
INR 10 lakhs P.A
Marital Status
Married
Father Name
N.Narasimhan
Personal Information
Date of Birth: 06/21/69
Timeline
Head Of Operations
Regal Wings (A Corporate Travel Management Company)
04.2010 - 04.2017
Tours Manager
Serangoon Air Travel
06.2006 - 04.2010
Senior Executive
Gilpin Travel Management
04.2004 - 06.2006
Senior Executive
S.S. Annamalai Travel Agency
08.2001 - 02.2004
Counter Executive
Travel Masters (I) Pvt. Ltd.
03.1998 - 07.2001
International Assistant
Diana World Travel
06.1996 - 02.1998
Tours Assistant
Travel Express
05.1995 - 06.1996
Dy. Manager - Operations
Yatra For Business (Formerly : Air Travel Bureau)
5 2017 - Current
B.A (Corporate) -
SIVET College
Double Hon. Diploma In International Airline And Ticketing - undefined
Trade Wings Institute Of Management