Soumyatanu Chakraborty
Senior Account Manager (Customer Success)
Bengaluru
Summary
Results-oriented Global Account Management Leader with over 6 years of experience in B2B SaaS and e-commerce. Drove revenue growth by scaling digital infrastructure and increasing average deal sizes through strategic upselling. Navigated complex sales cycles and managed C-suite stakeholders to enhance conversion rates. Led cross-functional teams to implement engagement programs, consistently achieving a Net Promoter Score exceeding 95%.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Client Account Manager
The Printspace
02.2025 - Current
- Strategic Portfolio Growth: Orchestrate global digital transformation initiatives for high-value artists and galleries, focusing on scaling digital infrastructure to support international business expansion.
- Optimized end-to-end print and logistics workflows for creative institutions, streamlining operations and enhancing service delivery.
- Cross-Functional Leadership: Lead collaboration between product, marketing, and logistics teams to ensure service alignment with evolving client needs.
- Executed long-term engagement strategies that supported business growth and improved retention of key global accounts.
Senior Enterprise Account Manager
Vizmo (SaaS)
10.2023 - 12.2024
- Deal Optimization: Drove a 50% increase in average deal size by identifying upsell opportunities and executing targeted cross-selling strategies.
- Revenue Expansion: Achieved 10% revenue growth through strategic product bundling and proactive customer retention programs.
- Implementation Excellence: Streamlined solution deployment, enhancing client experience and achieving a 25% acceleration.
- Executive Advisory: Offered strategic counsel on digital transformation strategies to C-suite stakeholders.
- Pipeline Management: Managed sales pipelines using Zoho CRM, contributing to a 3.5% increase in conversion rates.
- Market Intelligence: Analyzed competitor landscapes to shape product decisions, enabling a 5% increase in market share.
GROWTH MANAGER
Zomato (E-commerce)
01.2022 - 08.2023
- Partnership Success: Cultivated enduring client partnerships that drove a 20% increase in total revenue.
- Growth Product Sales: Generated 5+ lakh monthly revenue specifically through the upselling of growth products.
- Growth Product Sales: Generated monthly revenue of 5+ lakh through upselling of growth products, enhancing overall sales performance.
- Expanded client base through strategic networking efforts.: Grew the SMB client base by 15% quarterly via targeted networking and data-driven strategic insights.
- Agile Leadership: Led weekly sprints using Agile methodology, achieving a 30% increase in order growth and improving team delivery.
Business Development & Ops Manager
Pristyn Care (Healthcare)
10.2019 - 11.2021
- Operational Quality: Achieved 90% customer satisfaction across partnered hospital operations by ensuring compliance with strict SLAs.
- Network Expansion: Secured 30 new strategic tie-ups by leading successful hospital onboarding initiatives and facilitating Board-level negotiations.
- Streamlined operational processes to enhance patient care delivery and reduce wait times.
- Led cross-functional teams to implement strategic initiatives improving service efficiency and patient satisfaction.
- Analyzed workflow metrics to identify bottlenecks, resulting in optimized resource allocation across departments.
Associate, Global Banking & Markets
HSBC
08.2016 - 07.2017
- Conducted pricing analysis for funds using Excel and Bloomberg Terminal to support investment decision-making.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
MBA - Marketing & Finance
Symbiosis Institute of Digital & Telecom Management
Pune, India01-2020
B.Tech - Electrical Engineering
Kalinga Institute of Industrial Technology
01-2015
Skills
Account Management: Strategic Account Management, Client Retention & Renewals, Client Acquisition, Stakeholder Management, Customer Relationship Management, Customer Satisfaction, NPS
Revenue Growth: Consultative Selling, Upselling/Cross-selling, Sales Pipeline Management, Quarterly Business Review, Account Growth, Churn Management, Negotiation, Sales Strategy
Tools: Zoho CRM, Freshworks CRM, Hubspot, MS Excel, MS Office, Firefliesai, Otterai DemandFarm, Slack, Notion, AirTable, Claude
Certification
Investment Banking Operations (Imarticus), Digital Marketing (SRV Media).
Timeline
Senior Client Account Manager
The Printspace
02.2025 - Current
Senior Enterprise Account Manager
Vizmo (SaaS)
10.2023 - 12.2024
GROWTH MANAGER
Zomato (E-commerce)
01.2022 - 08.2023
Business Development & Ops Manager
Pristyn Care (Healthcare)
10.2019 - 11.2021
Associate, Global Banking & Markets
HSBC
08.2016 - 07.2017
MBA - Marketing & Finance
Symbiosis Institute of Digital & Telecom Management
B.Tech - Electrical Engineering
Kalinga Institute of Industrial Technology