Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Soundarya A

Soundarya A

Bengaluru

Summary

Multifaceted and performance-driven professional with over 3 years of experience spanning HR operations, customer engagement, inside sales, and process management. Demonstrated expertise in handling stakeholder communication, and client relationship management. Adept at process improvement, people management, and cross-functional collaboration. Seeking to leverage diverse experience in a dynamic, growth-focused organization.

Overview

3
3
years of professional experience

Work History

Process Specialist

Infosys
Bengaluru
06.2024 - 05.2025
  • Processed and maintained US 401(k) retirement plan transactions, including enrollments, defined contributions, defined benefits, pensions, investment funds, withdrawals, RMDs, terminations, loans, contribution changes, rollovers, and distributions. Discussed federal and state taxes, and tax forms. Ensured accuracy and compliance with IRS and ERISA regulations while collaborating with plan administrators and internal teams to resolve discrepancies and improve operational efficiency.
  • Collaborated with audit teams and ensured regulatory compliance on all client accounts.
  • Delivered quick and accurate resolutions to client escalations and inquiries via ticketing systems through calls and emails.
  • Partnered with internal teams for process enhancements and operational efficiency.

Admission Counselor

Upgrad
Bengaluru
12.2023 - 06.2024
  • Converted inquiries into admissions through effective product consultations and personalized learning solutions.
  • Used CRM tools to track leads, follow-ups, and sales conversions.
  • Achieved monthly conversion targets while maintaining high NPS scores. Provided post-sale support and ensured a seamless onboarding experience for learners.
  • Provided post-sale support and ensured a seamless onboarding experience for learners.

Inside Sales Specialist

Simplilearn
Bengaluru
08.2023 - 12.2023
  • Generated qualified leads and closed program enrollments for digital upskilling courses.
  • Conducted product demos, and handled objections using consultative selling techniques.
  • Exceeded quarterly targets by 10% through effective pitch strategies and client engagement.

HR Executive

Blowhorn
Bengaluru
02.2023 - 08.2023
  • Managed end-to-end HR functions: recruitment, onboarding, database management, and employee records. Led a four-member team for handling employee grievances, payroll coordination, and HR audits.
  • Led a four-member team for handling employee grievances, payroll coordination, and HR audits.
  • Designed SOPs for internal HR workflows, reducing manual processing time by 25%.
  • Acted as liaison between employees and management, fostering open communication.

Recruitment Consultant

Bardwood Support Services
Bengaluru
01.2022 - 01.2023
  • Executed the end-to-end recruitment cycle for UK-based facility management clients.
  • Built and maintained relationships with top clients, ensuring timely and quality candidate delivery.
  • Conducted reference checks, onboarding documentation, and compliance, as per UK hiring norms. Managed 30 or more active roles at a time, with a closure rate of over 90% within SLA.

Education

Bachelor of Computer Applications - Computer Applications Development

SBRR Mahajana First Grade College
Mysore
09-2021

Skills

  • HR Operations & Onboarding
  • 401(k) Retirement Process Administration
  • CRM & Lead Management (Salesforce)
  • Process Documentation & SOPs
  • Customer Relationship Management
  • Inside Sales & Consultative Selling
  • Employee Lifecycle Management
  • Conflict Resolution & Escalation Handling
  • Recruitment & Talent Acquisition
  • Data Accuracy & Transaction Auditing
  • Voice & Non-Voice Support
  • MS Excel, Word, PowerPoint
  • Remote & Cross-Cultural Collaboration

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2

Timeline

Process Specialist

Infosys
06.2024 - 05.2025

Admission Counselor

Upgrad
12.2023 - 06.2024

Inside Sales Specialist

Simplilearn
08.2023 - 12.2023

HR Executive

Blowhorn
02.2023 - 08.2023

Recruitment Consultant

Bardwood Support Services
01.2022 - 01.2023

Bachelor of Computer Applications - Computer Applications Development

SBRR Mahajana First Grade College

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Soundarya A