SOUNDARYA Nalla
Ghatkesar
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective in working with clients, peers and professionals. Experienced in inspections and mentoring others.
Overview
5
5
years of professional experience
Work History
Quality Analyst
FoundEver, Legacy Sitel
Hyderabad
08.2021 - Current
- Working as a Quality Analyst.
- Conducted daily audits and monthly transaction reviews to maintain quality standards.
- Facilitated internal and external calibration sessions to enhance consistency.
- Managed client escalations effectively to ensure satisfaction.
- Facilitated review calls for delivering quality data to clients.
- Consistently contributed to achieving team goals through reliable teamwork.
- Implemented unique approach for open feedback sessions.
Digital Interaction Advisor
(24)7.ai
10.2019 - 02.2021
- Worked in (24)7.ai as a Digital Interaction Advisor (Nonvoice process Technical and Non-Technical)
Education
MBA -
Kommuri Prathap Reddy Institute of Technology
HyderabadB.com comp -
L.B. Degree College
WarangalIntermediate - B.P.C.
R.D. Junior College for Girls
WarangalS.S.C. -
Nalla Malla Reddy Foundation School
Narapally, GhatkesarSkills
- Audit processes
- Correction action planning
- Inspection readiness validation
- Defect tracking
- Microsoft Word
- Excel
- PowerPoint
- Pivots
- Dashboards
- Data analysis
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Telugu
- Hindi
Personal Information
- Father's Name: Nalla Sudhakar
- Date of Birth: 04/01/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Awarded as Best Quality Analyst 2024.
Timeline
Quality Analyst
FoundEver, Legacy Sitel
08.2021 - Current
Digital Interaction Advisor
(24)7.ai
10.2019 - 02.2021
MBA -
Kommuri Prathap Reddy Institute of Technology
B.com comp -
L.B. Degree College
Intermediate - B.P.C.
R.D. Junior College for Girls
S.S.C. -
Nalla Malla Reddy Foundation School
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