Soundhar Rajan
Chennai
Summary
Order Management Specialist with 2 years of experience managing high-volume order pipelines, meeting 100% SLA compliance, reducing order cycle time by 20%, and ensuring accurate, on-time fulfillment through close coordination with logistics and customer service teams.
Overview
4
4
years of professional experience
Work History
Senior Assistant Accountant
Concentrix
Chennai
03.2024 - Current
- Investigated daily variances and corrected errors, resolving discrepancies and enhancing financial accuracy.
- Manage the entire order lifecycle, from creation (EDI/manual) to delivery confirmation and invoicing, ensuring accuracy, on time delivery, and compliance with client requirements.
- Handled order disputes, customer escalations, and issue resolutions, ensuring prompt responses and bolstering customer satisfaction.
- Set up pricing conditions, including discounts, taxes, and payment terms, ensuring alignment with pricing strategies and profit goals.
- Create PRs and POs for back orders and direct dropship orders.
- Identified and resolved order fallout issues within CIS, collaborating with IT support team to troubleshoot and ensure accurate order processing.
- Implement automated testing using Robotic Process Automation (RPA) and SAP testing tools to improve workflow efficiency and minimize manual errors.
- Coordinated with all internal teams and maintained strong relationships with vendors.
Staff Accountant
Metriqe solutions Pvt Ltd
Chennai
08.2022 - 12.2023
- Conducted accounts payable quality control and review to ensure accuracy and compliance.
- Verified, Sorted, Coded and matched PO and NON-PO invoices.
- Verified and processed all accounts payable documents.
- Processed the invoices by 2-way and 3-way matches.
- Reviewed and validated essential invoice components including supplier details, PO, GL code, bank account, invoice #, net terms, and invoice date to maintain processing integrity.
- Prepared AP aging report and monthly metrics to management.
- Identified duplicate invoice and credit note.
- Assessed aged payables to ensure timely settlement of outstanding invoices and maintain positive vendor relationships.
- Handled Emails and escalations by interacting with clients and clearing all queries and making payment.
Education
Bachelor's of Commerce -
Guru Nanak College of Arts And Science
Chennai07.2022
HSC -
Sri Sankara Vidya Kendra
Chennai03.2019
Skills
- SAP and Oracle
- Order lifecycle management
- CIS and Sage 300
- Microsoft Excel and Outlook
Accomplishments
- Certified in Tally and bridge course.
- Won state-level boxing championship.
- District gold medalist in boxing.
Hobbies and Interests
- Cooking
- Indoor games
- Photography
Languages
- Tamil
- Malayalam
- English
Timeline
Senior Assistant Accountant
Concentrix
03.2024 - Current
Staff Accountant
Metriqe solutions Pvt Ltd
08.2022 - 12.2023
Bachelor's of Commerce -
Guru Nanak College of Arts And Science
HSC -
Sri Sankara Vidya Kendra