Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Receptionist
Sourabh Bajwa

Sourabh Bajwa

Lucan,Dublin

Summary

Detail-oriented IT Systems Specialist with 5+ years of experience in Supply Chain & Logistics. Skilled in asset management, a strategic thinker with advanced analytical skills to enhance organizational efficiency. Proven ability to investigate issues, root cause analysis and complex problem solving effectively within SLAs. Strong communicator, capable of engaging with both technical and non-technical stakeholders to deliver high-quality support.

Overview

6
6
years of professional experience
1
1
Certification

Work history

IT Support Engineer

HCLTech (CanadaLife)
Dublin, Ireland
02.2025 - Current
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
  • Rectified IT issues by liaising with clients and troubleshooting software problems.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
  • Installed new software for users and monitored version and patch update requirements.
  • Answered user questions about hardware and software operation to help resolve problems.

IT Systems Specialist

GLS Ireland
Swords, Dublin
01.2023 - 01.2025
  • Enhanced equipment failures and performance issues by diagnosing root cause.
  • Diagnosed customer's technical and product queries.
  • Installed and prepared new cables, operating systems and software for users and monitored versioning and patching.
  • Proven ability to manage and support implementation of IT security policies.
  • Expertise in Software License and IT Asset Management.
  • Tracked and documented support tickets, versioning documents and patching requirements via HEAT, JIRA and Qualys.
  • Monitored and maintained user's assets to maximize reliability, usability, functional and secured to highest standards.
  • Created and maintained technical documentations for end users.
  • Provided data analysis to large volumes of logistics and customs reports.
  • Prepared and presented reports for seniors stakeholders.

Technical analyst

Pick & Pay Wholesales (Telecommunications)
Dublin, Ireland
11.2020 - 12.2022
  • Developing, implementing, and maintaining quality assurance protocols and policies, ensuring all staff exercise good working practices and that targets are met, relevant policies and guidelines are upheld, and customer satisfaction is achieved.
  • Collected regular customer and employee feedback, interpreting findings to enable corrective action.
  • Broadcasting regularly about phone stocks for customers.
  • Researching new product lines and developing new business opportunities for business.

Team Lead

Griffin Retail Group
Dublin, Ireland
05.2019 - 10.2020
  • Trained, mentored and supervised 8+ employees, building strong sales teams for each shift through strategic rostering and delivering top-quality service.
  • Trained team to upsell products and navigate POS systems.
  • Managed stock levels to maximize sales opportunities and resolved customers complaints.
  • Facilitated smooth store operations, performing daily opening and closing functions, including stock counting, cleaning and cashing up.

Education

Master of Business Administration - Business

Dublin Business School
Dublin
03.2019

Bachelor of Business Administration - Business

DAV College
India
09.2017

Skills

  • MS Azure, Intune, Active Directory, BitLocker
  • ZENworks
  • Rapid7, Qualys, KnowBe4
  • LAN/WAN/SDWAN/Network Patching/Cabling
  • Mobile Phone Expert
  • TeamViewer
  • iOS/Android
  • VMware
  • JIRA, Confluence
  • Microsoft Office 365
  • Problem Solver
  • Great Communication Skills
  • Customer Support

Certification

  • Certified Scrum Master (CSM)
  • Certified Compatibility in Business Analysis (CCBA)
  • Agile Scrum Master (ASM)

Affiliations

  • Photography and Editing
  • Gyming
  • Travelling

Timeline

IT Support Engineer

HCLTech (CanadaLife)
02.2025 - Current

IT Systems Specialist

GLS Ireland
01.2023 - 01.2025

Technical analyst

Pick & Pay Wholesales (Telecommunications)
11.2020 - 12.2022

Team Lead

Griffin Retail Group
05.2019 - 10.2020

Master of Business Administration - Business

Dublin Business School

Bachelor of Business Administration - Business

DAV College

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Sourabh Bajwa