SOURABH BIND
LUDHIANA
Summary
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
DishTv Smart+
Ludhiana
02.2024 - Current
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Monitored customer trends to identify potential issues or opportunities for improvement.
Web Developer
Promatics
Ludhiana
05.2022 - 06.2023
- Developed web applications using HTML, CSS, JavaScript and jQuery.
- Analyzed user feedbacks and implemented changes accordingly.
- Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
Education
B.tech (pursuing) - Computer Engineering And Applications
DESH BHAGAT UNIVERSITY
Punjab01.2022
12th (Punjab School Education Board) - Non-Medical
S.D.P SENIOR SECONDARY SCHOOL
Punjab01.2018
10th (Punjab School Education Board) - Science Education
SHRI SHALIG RAM JAIN PUBLIC SCHOOL
PUNJAB01.2015
Skills
- HTML
- Bootstrap
- Javascript
- Photoshop CS5
- MS-Office 2013
- Power point
- Knowledge in AWS(AMAZONE WEB SERVICE)
- MS-Access
- Problem-Solving
- Goal Setting
- Decision-Making
- Analytical Skills
- Basic C-Language
- Basic C
- Technical knowledge
Certification
- 1 Month workshop Training in DESH BHAGAT UNIVERSITY
- 6 Month Training in Web developing in Techlive solution From Mohali.
- 15 Days Training in CRM Software in DishTv Smart+.
Disclaimer
I truly declare that the information furnished above is true to the best of my knowledge and belief.
More Information
- Date of Birth:- 11/30/2000
- Gender:- Male
- Martial Status:- Single
Languages
English, Hindi, Punjabi
Hobbies
singing
Dancing
playing game
Learning something newspecial
Appriciating music
Timeline
Customer Care Executive
DishTv Smart+
02.2024 - Current
Web Developer
Promatics
05.2022 - 06.2023
B.tech (pursuing) - Computer Engineering And Applications
DESH BHAGAT UNIVERSITY
12th (Punjab School Education Board) - Non-Medical
S.D.P SENIOR SECONDARY SCHOOL
10th (Punjab School Education Board) - Science Education
SHRI SHALIG RAM JAIN PUBLIC SCHOOL
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