SOURABH KUMAR

• I was responsible for a segment within the client company's order management department.
• Responded to customer inquiries and provided technical assistance over phone and chat.
• Trained in HFC and FTTC technology to provide assistance to field engineer's
• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
• Design and assign in Spatial net
• Performing RCA to reduce Truckload.Helped to streamline repair processes and update procedures for support action consistency.

• Customer service representative for Optus telecom
• Trained ADSL and VoIP technology to resolve customer queries
• Following up with Problem reports to diagnose network failure
• Ensured good overall CSAT
• Ownership with High value customers
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed and administered load balancing tasks for VoIP and ADSL networks, routing and shaping traffic to reduce service interruptions and network strain.

• To Build and maintaining server room
• Experience in Linux, Mac and windows OS
• Provided Admin support to editors users in 24/7 uptime environment, often working double shifts to accommodate time zones.
• Monitored systems in operation and quickly troubleshot errors.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Patched software and installed new versions to eliminate security problems and protect data.

Passed with First class.