Summary
Overview
Work History
Education
Skills
Accomplishments
Career Aspirations
Timeline
Generic

Sourabh Kumar

Quality Analyst
Gurugram

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Technical Support Executive

HCL
2 2014 - 9 2014
  • Addressed networking, hardware, and software issues for British Telecom clients
  • Answered user inquiries to resolve computer software or hardware operation problems
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Sales and Marketing Executive

Arvato Bertelsmann India Pvt. Ltd
11.2015 - 05.2017
  • Handling Renault Duster (Gang of Dusters) marketing tasks such as selling and organizing events (adventure drives and car rallies), creating daily reports for clients, customer satisfaction, and daily dispatch
  • Contacted current and potential clients to promote products and services
  • Negotiated terms of sales agreements and developed contracts to successfully close sales
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.

Senior Quality Associate

Zomato Media Pvt Ltd
11.2017 - 03.2020
  • Checking and maintaining standards and protocols, as well as ensuring that the associates adhere to them
  • Secured positive customer experiences while executing effective quality assurance practices
  • Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Quality Analyst

Bytedance Ltd
03.2020 - 08.2021
  • Checking and maintaining the quality of content that is uploaded to the organization's social media channels, such as Tiktok and Helo
  • Identified quality problems and recommended solutions
  • Participated in calibration sessions with team members to promote consistent alignment on policies and processes.

Education

10th Grade -

S.N. Sidheshwar School
Gurgaon, Haryana

12th Grade: Non-Medical - Physics, Chemistry and Math -

Dev Samaj Vidya Niketan
Gurgaon, Haryana

Bachelor of Technology: Electronics and Communication -

Echelon Institute of Technology
Faridabad, Haryana

Post Graduate Diploma: Project Management: Resilience and Innovation - undefined

Algoma University
Brampton, Ontario

Skills

Content Management

Accomplishments

  • Star employee of the month for four times at Arvato Bertelsmann India Pt. Ltd.
  • Got rewarded as best employee at Bytedance Pvt. Ltd.
  • 2nd rank at a fashion show contest at the college fest.
  • Mentored the college Security & Hospitality team in various college events.
  • Participated in the Blood Donation camps organised by the Red Cross society.
  • Participated in several dance competitions organised in college.

Career Aspirations

I would like to work with a good firm and would like to grow myself along with the company or institution I serve and I would also like to innovate and execute the ideas I have.

Timeline

Quality Analyst

Bytedance Ltd
03.2020 - 08.2021

Senior Quality Associate

Zomato Media Pvt Ltd
11.2017 - 03.2020

Sales and Marketing Executive

Arvato Bertelsmann India Pvt. Ltd
11.2015 - 05.2017

Technical Support Executive

HCL
2 2014 - 9 2014

10th Grade -

S.N. Sidheshwar School

12th Grade: Non-Medical - Physics, Chemistry and Math -

Dev Samaj Vidya Niketan

Bachelor of Technology: Electronics and Communication -

Echelon Institute of Technology

Post Graduate Diploma: Project Management: Resilience and Innovation - undefined

Algoma University

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Sourabh KumarQuality Analyst