Hi, I’m
Sourabh Rai
NFM-T gTAC Expert
Mumbai
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
years of professional experience
Work History
NOKIA SOLUTIONS AND NETWORKS INDIA PVT LTD.Mumbai
NFM-T GTAC Expert
12.2022 - Current
Job overview
- Work in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also act as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.
- Working as SPOC for Reliance Jio.
- Provide technical training to customer and internal teams.
- Perform system level product competence training and knowledge transfer across teams.
- Provide expertise and deliver advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
- Contribute for Root Causes Analysis (RCA) analysis and report creation and knowledge article documentation.
- Demonstrate outstanding product knowledge to achieve high customer satisfaction levels.
- Develop bash and python scripts for automating daily routine activities and reports.
- Product: WS-NOC/NFM-T (Network Management System)
- Skills & Technology : LINUX, Bash Scripting, Python, DWDM, OTN, GMPLS, SQL, API, Automation, Docker
CAPGEMINI ENGINEERINGGurugram
ASSOCIATE CONSULTANT
10.2021 - 12.2022
Job overview
- Provided remote technical support (via telephone or online) to global customers for CIENA products 24x7 when required.
- Utilized debug tools as well as lab research to aid Customer's technical problem.
- Worked with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
- Led Root Cause Analysis (RCA) initiatives, preparing and presenting comprehensive and detailed RCA reports.
- Supported key technical activities during early product life cycle phases, including product releases, pilots, customer trials, and initial deployments.
- Contribute to knowledgebase(KCS).
- Products: Ciena OME 6500, CN 5430, 6500 RLS, Waveserver
- Skills & Technology : DWDM, OTN, GMPLS, ROADM, TL1, CLI
DSP CORPORATE SOLUTIONS PVT LTDPune
NOC ENGINEER (NOKIA)
11.2019 - 09.2021
Job overview
- Deployment, Provisioning & Testing Optical networks for Vi (Vodafone Idea).
- Authored, scheduled, and maintained network activities and MOPs to reach optimum operations levels.
- Created and maintained network acceptance test reports.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
- Planned and executed network upgrade activities including software upgrade of nodes, capacity upgrade, service migration.
- Products: PSS-8, PSS-16, PSS-32, PSS-24x, PSS-36, NFM-T
- Skills and Technology: DWDM, OTN, GMPLS, ASON (L0 & L1), MS-Office, BERT, Optical Spectrum Analyzer(OSA), ROADMs
Edge Telecom PVT LTDGurugram
Project Coordinator
12.2016 - 08.2019
Job overview
- Technical Coordination in Deployment Projects of Nokia.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Provided remote technical support related to node commissioning, software upgrade, node configuration to field engineers.
- Project Engineer: Installed, commissioned and configured optical network elements on sites.
- Performed site field surveys and wrote technical narratives to document resource allocation for optical network deployment.
- Performed node and network acceptance test such as BERT, Link stability tests, Hardware tests using tools like BER Testers and OSAs.
- Products: PSS-4, PSS-8, PSS-32, PSS-24x, PSS-64, PSS-36
- Skills and Technology: Site Survey, OCI, Node installation & configuration, Nodal and Link ATP
Education
Imperial Institute of Management And Technical CouncilNew Delhi
Bachelor in Electrical Engineering from Electrical Engineering
10.2020
Govt. PolytechnicDhanbad
Diploma in Electrical Engineering from E.E.
08.2016
Skills
Timeline
NFM-T GTAC Expert
NOKIA SOLUTIONS AND NETWORKS INDIA PVT LTD.
12.2022 - Current
ASSOCIATE CONSULTANT
CAPGEMINI ENGINEERING
10.2021 - 12.2022
NOC ENGINEER (NOKIA)
DSP CORPORATE SOLUTIONS PVT LTD
11.2019 - 09.2021
Project Coordinator
Edge Telecom PVT LTD
12.2016 - 08.2019
Imperial Institute of Management And Technical Council
Bachelor in Electrical Engineering from Electrical Engineering
Govt. Polytechnic
Diploma in Electrical Engineering from E.E.
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