Sourabh Sharma
Jaipur
Summary
A focused professional with strong experience in customer service with proven abilities to assist customers. "I am looking for a demanding but gratifying position where I can utilize my expertise to provide prompt, accurate, and compassionate assistance to a variety of customers."
Overview
2
2
years of professional experience
Work History
Fincrime Support Specialist
Revolut LTD
03.2024 - 11.2024
- As a Fincrime support specialist at Revolut, I was responsible for managing customer interactions when their accounts were undergoing the Revolut's security check process.
- I helped the newcomers after their training with buddy sessions and confluence knowledge and boosted their confidence.
Customer service representative
IKSULA
05.2023 - 12.2023
- Because of my background and aptitude for helping customers, I was hired as a customer service representative at Etsy
- I used my product and service skills to help consumers with a range of questions, and used efficient multitasking to simultaneously handle a large amount of consumer inquiries in order to stay current on corporate rules and goods
- I also took part in frequent training while adhering strictly to policies and procedures for continued company compliance
Customer service Associate
Amazon
06.2022 - 01.2023
- As a CSA at amazon, I was responsible for assisting customers via phone and chat
- I was employed for a domestic process, but subsequently I was moved to amazon.jp a chat process for amazon Japanese customers
- Investigated customer issues to find acceptable conclusion and prevent recurrence
Education
Bachelor of Arts -
Rajasthan University
08.2023
Senior Secondary Education -
Navjeevan Science School
03.2017
Secondary Education -
Prince School
03.2016
Skills
- Customer Service
- Taking Responsibility
- Ability to use positive language
- Group Cooperation
- Ability to Empathize
Accomplishments
- I enjoy working hard; I was always there to meet deadlines.
- My confidence in handling any situation has increased, I have reduced the time it takes to provide solutions and customer satisfaction has improved.
- I have consistently met my goals for handling tickets.
- I received appreciation many times from managers for my work.
Languages
English
Hindi
Hobbies and Interests
Playing Badminton
Timeline
Fincrime Support Specialist
Revolut LTD
03.2024 - 11.2024
Customer service representative
IKSULA
05.2023 - 12.2023
Customer service Associate
Amazon
06.2022 - 01.2023
Senior Secondary Education -
Navjeevan Science School
Secondary Education -
Prince School
Bachelor of Arts -
Rajasthan University
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