Sourabh Kumar Singh

Solution Design and Implementation: Develop and implement customized solutions based on Dell APEX offerings to meet specific customer needs.
Ensure solutions are scalable, secure, and aligned with business objectives.

Technical Expertise: Utilize deep technical knowledge of Dell APEX products and services to design effective solutions.
Stay updated with the latest technologies and trends to ensure solutions are current and competitive.

Lead for Solution Architect Space & Technical Front: Develop and implement strategic plans for solution architecture to align with business goals.

Lead and mentor a team of solution architects, providing guidance and support.

Cross-Functional Collaboration: Partner with various teams, including Engineering and Development, to replicate customer issues and find solutions.
Facilitate collaboration to drive issues to resolution and ensure customer satisfaction.

Documentation and Reporting: Maintain detailed documentation of solutions, processes, and best practices.
Generate, analyze, and report customer data to identify trends and areas for improvement.

Mentorship and Training: Provide technical coaching and mentorship to junior engineers and colleagues.
Share knowledge and best practices to improve team capabilities.

• Handle escalation calls with customers and respective Account Managers, ensuring issue resolution within the defined timeframe.
• Collaborate with cross-functional teams to replicate and troubleshoot customer issues.
• Engage with customers to understand their technical problems and provide timely solutions.
• Conduct regular operational service reviews and offer tailored best practice recommendations.
• Generate, analyze, and report on customer data to identify trends and areas for improvement.
• Provide insights and recommendations based on data analysis to enhance system performance.
• Provide technical coaching and mentorship to junior engineers and colleagues.
• Share knowledge and best practices to improve team capabilities.
• Develop and implement processes to improve issue resolution efficiency.
• Track and monitor preventative remediation actions to ensure best practices are followed.

• Accountable for generating, analyzing, and reporting Technical data sourced from NetApp Storage Systems - Proactive Performance and Risk Mitigation
• Offer informed strategic planning, best practices for storage support, and upgrade recommendations
• Collaborate with the lead Service Account Manager (SAM) to conduct regular operational service reviews and deliver customer-specific best practice recommendations as required.
• The SAM Storage Technical Analyst encourages customers to adopt best practices by consistently monitoring and tracking preventative remediation actions based on provided recommendations.
• Oversee special projects as delegated by management to address the requirements of customers and cross-functional teams.

• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Configured, maintained, and monitored EMC Storage Systems for optimal performance.
• Resolved complex technical problems through root cause analysis techniques.
• Delivered Technical Mentorship and guidance to colleagues, enhancing their proficiency and contributing to the overall team performance.
• Facilitated cross-functional collaboration with Engineering and Development teams to replicate customer issues in-house, identify solutions, and resolve highly escalated matters to successful closure.
• Provided implementation and maintenance support to end-users, ensuring the execution of changes in collaboration with various stakeholders.