Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Timeline
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Souradip Sadhukhan

Souradip Sadhukhan

Hyderabad

Summary

Dynamic Senior Consultant at Marketstar with a proven track record in client prospecting and relationship management. Recognized for outstanding performance and effective negotiation skills, consistently exceeding expectations. Adept in MS Excel and committed to delivering exceptional customer service while fostering teamwork and collaboration.

Overview

11
11
years of professional experience

Work History

Senior Consultant

Marketstar
Hyderabad
09.2024 - Current
  • Client prospecting: identifying potential clients through research, networking, and lead generation.
  • Sales Presentations and Demonstrations: Presenting products and services to potential clients, demonstrating value propositions, and tailoring solutions to client needs. Relationship Management: Maintaining and nurturing relationships with existing clients to ensure customer satisfaction, and repeat business. Negotiation: Handling negotiations around pricing, terms, and service offerings to close deals effectively.

Process Developer

GENPACT
Hyderabad
10.2017 - 02.2024
  • Worked as a Subject Matter Expertise supporting L1 agents to make sure that the correct information is being provided to the customers.
  • Playing a key role in providing optimum support to the team.
  • Attending client meetings and providing valuable insights regarding the process to make sure that the bridges in the process are built.
  • Awarded the best performer 4 times for outstanding performance.
  • Always exceeded the expectations in the stack ranking by the management.
  • Provided Cross skill training for new team members to prevent Knowledge gap on Project application.
  • Experienced in managing customer relationships through dedicated efforts to understand and exceed customer expectations every single time.

Process Associate

TELEPERFORMANCE
Jaipur
06.2016 - 09.2017
  • Worked as a North American Seller support Executive - Email and call support.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulation.
  • Later promoted as an Subject Matter Expert.
  • Collaborated with a team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Process Associate

SHINE
Kolkata
06.2014 - 05.2016
  • Worked as a Customer care representative in an International Process - Antivirus selling.
  • Performed thorough mid-process inspections to ensure quality assurance.

Education

BCA - Computer Science

Michael Madhusudan Memorial College
04.2014

12TH Standard - Sciences

Kulti High School
02.2011

10th Standard - All subjects

Kulti High School
01.2009

Skills

  • Teamwork
  • Customer service
  • Team collaboration
  • Communication skills
  • Cross-training
  • Ability to work under pressure
  • Timely project delivery
  • Google Suite
  • M365
  • MS Excel
  • Dashboard creation
  • Ticketing Tool
  • Cases Tool

Languages

  • English
  • Hindi
  • Bengali

Affiliations

  • Team Projects: Any collaborative initiatives you’ve been involved in, showcasing your teamwork and leadership abilities.
  • Cross-Department Collaboration: Activities where you’ve worked with other departments to enhance workflows or solve problems.
  • Mentoring: Leading or supporting new employees, especially in training, onboarding, or skill-building

Timeline

Senior Consultant

Marketstar
09.2024 - Current

Process Developer

GENPACT
10.2017 - 02.2024

Process Associate

TELEPERFORMANCE
06.2016 - 09.2017

Process Associate

SHINE
06.2014 - 05.2016

BCA - Computer Science

Michael Madhusudan Memorial College

12TH Standard - Sciences

Kulti High School

10th Standard - All subjects

Kulti High School

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Souradip Sadhukhan