Sourajit Chowdhury
Sonarpur
Summary
Dynamic Associate Network Engineer with British Telecom, adept at enhancing service delivery and minimizing downtime through effective incident management and advanced analytical skills. Proven expertise in ITIL fundamentals and documentation, driving process improvements and ensuring data accuracy. Committed to delivering high-quality customer support and operational excellence.
Overview
4
4
years of professional experience
Work History
Associate Network Engineer
BRITISH TELECOM
Kolkata
06.2022 - 08.2025
- Delivered end-to-end support for network operations, ensuring high service availability and optimal performance across systems.
- Effectively managed incidents and service requests with a strong focus on timely resolution and minimizing downtime.
- Performed detailed data validation and quality checks on large datasets to maintain accuracy and consistency.
- Developed and maintained comprehensive technical documentation for network configurations and operational processes.
- Contributed to fiber network planning (FTTP) and GIS-based mapping activities, supporting efficient network design and implementation.
- Collaborated closely with cross-functional teams to enhance service delivery, reduce operational issues, and drive continuous improvement, while consistently providing high-quality customer support through strong analytical and problem-solving skills.
E.COM EXECUTIVE
SENCO GOLD AND DAIMONDS
Kolkata
01.2022 - 05.2022
- Managed multi-platform product listings with a strong focus on data accuracy and consistency, while performing KYC verification in line with AML regulations to ensure secure onboarding.
- Conducted transaction validation and fraud analysis to mitigate risks, maintained financial records in Excel for accurate reporting and analyzed sales data to identify discrepancies and drive process improvements for better efficiency.
Education
B.TECH -
Maulana Abul Kalam Azad University of Technology
07-2020
DIPLOMA - Computer Science & Engineering
West Bengal State Council of Technical & Vocational Education and Skill development
07-2017
Skills
- ITSM/ITIL Fundamentals
- First Call Resolution
- Customer Handling & Escalation Management
- Network Basics (Routing, IP, Troubleshooting)
- Incident and Request handling
- Advanced Excel (Data Handling, Reporting, Analysis)
- Documentation & Process Improvement
- Escalation & Complaint Management
- MS Office (Excel, PowerPoint, Outlook)
Accomplishments
Certificate of Excellence by Openreach
Hobbies and Interests
- Bike Riding
- Travelling
Timeline
Associate Network Engineer
BRITISH TELECOM
06.2022 - 08.2025
E.COM EXECUTIVE
SENCO GOLD AND DAIMONDS
01.2022 - 05.2022
B.TECH -
Maulana Abul Kalam Azad University of Technology
DIPLOMA - Computer Science & Engineering
West Bengal State Council of Technical & Vocational Education and Skill development