Summary
Overview
Work History
Education
Skills
Professionalachievements
Timeline
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Sourav Borgohain

Sourav Borgohain

Store Manager & Logistics Specialist
Gurgaon

Summary

Dedicated logistics professional with 10 years of hands-on experience in last mile and first mile operations, coupled with expertise in warehouse management. Proven success in guiding teams through high-pressure scenarios and consistently meeting performance targets. Currently excelling as a Store Manager, overseeing high-volume retail operations, team leadership, and inventory management with a focus on efficiency and customer satisfaction. Excited to apply my skills in optimizing supply chain processes to contribute to a dynamic and growth-oriented organization.

Overview

9
9
years of professional experience

Work History

Store Operations Manager

Blinkit Commerce Private Limited
06.2024 - Current
  • Oversee daily store operations, ensuring seamless execution of processes while maintaining high standards of customer service and operational efficiency in a fast-paced retail environment.
  • Efficiently handle an average of 3,000 daily orders, ensuring timely and accurate processing, while coordinating with logistics and delivery teams to meet customer expectations and maintain operational efficiency.
  • Manage, mentor, and motivate a team of 120 employees, including in-house & delivery executive conducting regular performance reviews, training, and development to enhance skills and maintain a positive work culture.
  • Ensure timely completion of Goods Receipt Notes (GRN) and oversee key store performance metrics such as unaccounted checks, customer returns, validation discrepancies, wastage control, and damaged goods management. Implement strategies to minimize discrepancies.
  • Maintain optimal inventory levels through regular stock monitoring, ensuring adherence to FIFO practices. Oversee timely marking of dumped stock, conduct variance checks, and reconcile positive and negative stock discrepancies to ensure accurate inventory records and reduce losses.
  • Resolve customer complaints or issues promptly and professionally, maintaining high levels of customer satisfaction and loyalty.
  • Ensure strict adherence to health and safety regulations, store policies, and operational standards, maintaining a safe and clean environment for all employees and efficient store operations.
  • Implement and enforce store security protocols to minimize shrinkage, prevent theft, and ensure the safe handling of store assets.

Hub- In Charge

Instakart Service Pvt Ltd
03.2018 - 01.2024
  • Responsible for Overall Hub Operations, Issues and Problems related to LM & FM Operations
  • Extra responsibility of RTO & RVP Clearance for entire Assam North East
  • Preparing daily Performance Report & sharing with the cluster hubs
  • Additional Responsibilities of Conversion/Tracker updation/Call out/CPD & EOB Clearance of Cluster Hubs
  • Maintain CPS, Ensure 70% Allocation to LCM (Low Cost Model)
  • Ensuring early morning OFD & Delivery
  • Conduct team huddle on regular basis, Motivate team and control attrition
  • Ensuring Employee engagement activities and implemented

Supervisor

Vulcan Express Pvt Ltd (Snapdeal)
12.2016 - 03.2018
  • Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements
  • Monitor entire ground operations (Inbound, Outbound, Return, Pickup, Cash)
  • Resolve problems at the earliest in logistics systems or customer issues
  • Prepare various MIS reports such as Inbound, Outbound, Performance Report, RTO, Ageing Report, etc
  • Ensure timely pickups from customers and reduce customer escalations

Supervisor

Ecom Express Pvt Ltd
08.2015 - 12.2016
  • Manage Last Mile & Warehouse Operations
  • Responsible for inbound and outbound-related activities
  • Manage a team of support staff and delivery boys
  • Handle escalations and ensure shipments are delivered within the given TAT (Turnaround Time)
  • Perform physical verification of material and match it with book stock
  • Prepare and submit daily reports

Education

HSSLC - undefined

Nazira High Secondary School

BA - undefined

Nazira Collage

HSLC -

Bokota Nemuguri H.S.School

Skills

  • Performance Management
  • Problem Solving
  • Customer Satisfaction
  • Supply Chain Management
  • Logistics operations
  • Team handling
  • Process Improvement
  • Team Leadership
  • Strategic Planning
  • Continuous Improvement
  • Adaptability
  • Team Building
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Professionalachievements

  • BRAVO AWARD, Best Innovation for Out-of-the-Box Thinking!! Recognized for exceptional leadership in guiding teams through high-pressure situations, consistently achieving performance targets, and promoting innovative thinking.
  • Instant Karma Award, Honored as a key team member with the Instant Karma Award by the Regional Manager for successfully executing a groundbreaking initiative. Led Assam's inaugural participation in distress Hubs of other regions, overcoming cultural challenges. Strategically deployed the team to distress all stressed Kolkata Hubs, ensuring timely resolution. Personally contributed to the successful distressing of hubs, leading to the clearance of RTO and ATP. This achievement highlights adaptability, teamwork, and effective problem-solving skills in a high-pressure environment.
  • OPS Champion Award, Acknowledged for outstanding contributions in logistics operations.

Timeline

Store Operations Manager

Blinkit Commerce Private Limited
06.2024 - Current

Hub- In Charge

Instakart Service Pvt Ltd
03.2018 - 01.2024

Supervisor

Vulcan Express Pvt Ltd (Snapdeal)
12.2016 - 03.2018

Supervisor

Ecom Express Pvt Ltd
08.2015 - 12.2016

HSSLC - undefined

Nazira High Secondary School

BA - undefined

Nazira Collage

HSLC -

Bokota Nemuguri H.S.School

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Sourav BorgohainStore Manager & Logistics Specialist