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Customer-focused bilingual professional with over six years of experience delivering exceptional customer service, customer relationship management, and account support across multicultural environments in the UAE and international markets. Proven ability to resolve customer enquiries, coordinate with cross-functional teams, and deliver timely, customer-focused solutions while maintaining exceptional service standards. Experienced in supporting customers throughout the complete customer journey—from first enquiry to after-sales support—through telephone, email, CRM platforms, and face-to-face interactions. Recognized for professionalism, empathy, active listening, and the ability to remain calm under pressure while managing multiple customer requests in fast-paced environments. Passionate about creating premium customer experiences and committed to exceeding customer expectations through responsive, personalized, and solution-oriented service.

Results-driven retail and operations leader with experience in FFL management, firearms purchasing, ATF compliance, internal audits, vendor relationships, bulk-buy forecasting, and external event execution. Proven ability to grow sales, maintain compliance, manage inventory and reporting, and build strong relationships with vendors, customers, and cross-functional teams.

Ambitious and results-driven Product Management Professional with 2 years of experience and a strong background in sales, technical management, and customer satisfaction. Proven ability to drive business growth, improve operational efficiency, and deliver high-quality results in fast-paced environments. Seeking a challenging role that leverages my skills, experience, and passion for innovation to drive business success.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Sourav Dutta

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Secondary Sales Executive

Sales Officer

Sales Trainee

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Master of Business Administration (MBA) - Sales & Marketing

Bachelor of Business Administration (BBA) - Sales & Marketing

Higher Secondary Education - ARTS

Secondary Education - General Studies

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Secondary Sales Executive

Sales Officer

Sales Trainee

Master of Business Administration (MBA) - Sales & Marketing

Bachelor of Business Administration (BBA) - Sales & Marketing

Higher Secondary Education - ARTS

Secondary Education - General Studies

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