Sourav Goswami
Project Manager
Kolkata
Summary
Dynamic Project Manager with 17+ years of extensive experience of at Tata Consultancy Services, excelling in systems implementation and team management. Proven track record in architecting high-availability solutions and driving automation initiatives, enhancing operational efficiency. Skilled in API integration and fostering cross-functional collaboration, delivering impactful results in complex environments.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Technical Project Manager
Tata Consultancy Services
09.2007 - Current
- Oversee day-to-day production support for banking applications, ensuring 24x7 system availability and performance.
- Manage incidents, service requests, and problems in alignment with ITIL practices.
- Lead root cause analysis (RCA) for high-priority incidents (P1/P2) and drive permanent fixes.
- Coordinate with cross-functional teams to resolve production issues quickly and effectively.
- Plan and implement releases, patches, and hotfixes with minimal business disruption.
- Review and approve production changes, ensuring adherence to compliance and security policies.
- Implement proactive monitoring, alerting, and self-healing mechanisms using tools like AppDynamics, Splunk, or Kibana, Graphana
- Drive automation of repetitive operational tasks to improve efficiency and reduce manual errors.
- Manage audit readiness and support internal/external audits. Interface with business users, product owners, and senior leadership to provide updates on production health and risks.
- Act as a bridge between development and operations teams (DevOps).
- Design scalable, secure, and high-availability architectures for BFSI applications (e.g., core banking, digital payments, loan origination).
- Translate business requirements into technical solutions while ensuring regulatory compliance.
- Define technical standards, tools, and platforms aligned with enterprise architecture and digital transformation goals.
- Evaluate emerging technologies (e.g., microservices, cloud-native, blockchain) for applicability in BFSI use cases. Lead cloud migration and hybrid cloud architecture initiatives (Pivotal, OSE).
- Conduct performance tuning and capacity planning for high-volume financial systems. Recommend caching, load balancing, and horizontal scaling solutions.
- Define and enforce architecture principles, patterns, and best practices. Maintain architecture diagrams, data flow maps, and technical documentation.
Senior Web Developer
Tata Consultancy Services
05.2010 - 07.2015
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Engaged with clients to plan and optimize site issues and queries.
- Developed prortlets using multiple IBM WebSphere portal.
- Discussed site and app requirements with clients to produce actionable development plans.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Developer
Tata Consultancy Services
10.2007 - 04.2010
- Tested and deployed scalable and highly available software products.
- Updated documentation with project deviations to capture changes.
- Designed and implemented scalable applications for data extraction and analysis.
- Wrote highly maintainable, solid code for software system.
- Collaborated with product management to design, build and test systems.
- Delivered scalable system architecture to support high-availability Internet site with various internal applications.
- Analyzed and designed relational databases using Oracle
Education
Bachelor of Technology - Information Technology
West Bengal University of Technology
Kolkata, India 04.2001 -
Skills
Performance optimization
Infrastructure automation
Artificial intelligence implementation
Problem-solving aptitude
Cross-functional team coordination
Technical troubleshooting
Project leadership
Timeline
Senior Web Developer
Tata Consultancy Services
05.2010 - 07.2015
Developer
Tata Consultancy Services
10.2007 - 04.2010
Technical Project Manager
Tata Consultancy Services
09.2007 - Current
Bachelor of Technology - Information Technology
West Bengal University of Technology
04.2001 -
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