SOURAV KABIRAJ
Kolkata
Summary
Dynamic Business Analyst with a proven track record at ITC Infotech, specializing in business process improvement and stakeholder management. Excelled in developing business solutions and leveraging analytical thinking to enhance system efficiencies. Achieved significant advancements in Salesforce automation, underpinned by robust data analysis and strategic thinking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
ITC Infotech
Kolkata
03.2020 - Current
- Led the development and deployment of a B2B retail app (ITC- UNNATI), improving user engagement and operational efficiency
- Gathered and analyzed business requirements from stakeholders to create detailed Business Requirement Documents (BRD) for various projects
- Collaborated with cross functional teams including developers, QA and business users to translate the business needs into technical specifications
- Ensured traceability of requirements throughout the project lifecycle to meet the deliverables
- Collaborated with stakeholders to design features and optimize user experience
- Conducted performance analysis and implemented improvements based on feedback
- Integrated retail finance solutions with the retailer app to enable seamless retail financing experience for B2B customers
- Integrated advance analytics and engagement tools to enhance user tracking and improve customer interaction strategies
- Analyzed user behavior data to identify trends and implement targeted engagement initiatives
- Wrote and optimized complex queries in MS SQL and Oracle DB to extract and analyze large datasets for business insights
- Performed data validation and ensure data accuracy for business intelligence and analytics
- Collaborated with stakeholders to define data requirements and delivered actionable insights through detailed reports
- Implemented and managed Salesforce Automation tool to enhance sales productivity and customer relationship management
- Developed comprehensive test scenarios based on business requirements and technical specifications
- Implemented change management procedures to support successful adoption of new technologies
- Supported post-implementation activities such as bug fixes, performance tuning
Analyst
VACO Binary Semantics
GURGAON
08.2017 - 03.2020
- Conducted market research to identify trends and customer needs
- Created reports, presentations, and other documentation for stakeholders
- Provided recommendations based on data analysis results
- Analyzed large datasets to identify trends, patterns and correlations for business insights
Education
Master of Computer Applications -
SRM University
07.2017
Bachelor of Computer Applications -
Burdwan Raj College
05.2014
Skills
- Business solutions development
- Gap analysis
- Analytical thinking
- Reporting and documentation
- Project management
- Strategic thinking
- Agile methodologies
- Product development
- User acceptance testing
- Data visualization
- Stakeholder management
- Problem-solving
Certification
- Python Programming in Linux Environment
- Certification on GEN AI
Accomplishments
- Got Most Enabling Project of the Year for EB2B Retailer App in 2023
- Got Pat on the Back in 2023 and 2024 for being the most dependable one
- Got Dawang Mehta Excellence Award for the Top ranker in University in 2016
Languages
- ENGLISH
- HINDI
- BENGALI
- NEPALI
Personal Information
- Date of Birth: 06/08/94
- Gender: MALE
Activities
Winner of the IFL(ITC Infotech Football League) and ICL(ITC Infotech Cricket League) in 2024
Timeline
Business Analyst
ITC Infotech
03.2020 - Current
Analyst
VACO Binary Semantics
08.2017 - 03.2020
- Python Programming in Linux Environment
- Certification on GEN AI
Master of Computer Applications -
SRM University
Bachelor of Computer Applications -
Burdwan Raj College
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