Sourav Mitra
Senior Travel Manager
Kolkata
Summary
Dynamic Senior Travel Manager at Manya Holidays with a proven track record in enhancing client satisfaction through personalized itineraries and innovative marketing strategies. Expert in supplier relations and adept at managing complex travel arrangements, I consistently deliver exceptional service while fostering strong client relationships and driving revenue growth.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Travel Manager
Manya Holidays
06.2024 - Current
- Streamlined booking processes for more efficient service and reduced wait times for clients.
- Assisted clients with travel emergencies or last-minute changes by efficiently coordinating alternative arrangements with minimal disruption.
- Implemented new technologies to improve efficiency in reservation systems, reducing errors and increasing client satisfaction.
- Oversaw daily operations of the agency, ensuring smooth functioning across all departments while maintaining strict compliance with industry regulations.
- Managed budgets effectively by tracking expenses closely and negotiating competitive pricing options without compromising quality or experience.
- Negotiated favorable contracts with vendors, resulting in cost savings and improved services for clients.
- Managed a team of travel agents, providing guidance and support to ensure high-quality customer service.
- Maintained an extensive network of contacts within the travel industry, allowing for better access to exclusive deals and packages for our clients.
- Collaborated with marketing teams to promote special offers and packages, driving increased bookings and revenue growth.
- Increased client satisfaction by implementing personalized travel itineraries tailored to individual preferences and needs.
- Introduced innovative marketing strategies that resulted in significant growth in both new client acquisition and repeat business rates.
- Provided exceptional customer service throughout the entire booking process from initial consultation through post-trip followup.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Helped customers with passport and visa applications.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Travel Consultant
Nexus DMC
05.2023 - 05.2024
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Handled sensitive information with professionalism and discretion.
Travel Associate
Jyoti Travels DMC
09.2021 - 03.2023
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
- Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
- Provided expert advice on visa requirements, assisting clients through the application process as needed.
- Organized group tours and events, creating memorable experiences for clients while maximizing revenue opportunities.
Education
Bachelor of Arts - English Literature
Chandrashekhar High School
GayaSkills
Technology proficiency
Industry trends awareness
Teamwork
Travel bookings processes
Customer service
Reservations booking
Data entry
Travel destination advice
International and domestic travel
Multitasking Abilities
Excellent communication
Itinerary planning
Relationship management
Timeline
Senior Travel Manager
Manya Holidays
06.2024 - Current
Travel Consultant
Nexus DMC
05.2023 - 05.2024
Travel Associate
Jyoti Travels DMC
09.2021 - 03.2023
Bachelor of Arts - English Literature
Chandrashekhar High School