Sourav Saha

• Reviewed operational and quality failures, conducted root cause analysis & monitored plan to ensure success.
• Manage migrations seamlessly by proactively identifying roadblocks, providing solutions and perfect execution.
• Planned and implemented team projects to accomplish objectives and found areas of improvement to make teams more efficient.
• Forecasted business needs and scheduled employees to meet expected demands.
• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Devised digital strategy and helped in digitalization of data entry process to reduce data entry efforts and complexities faced by the sales personals.
• Conducted market assessment, identified customer needs and created an action plan in digital sales resulting in increased sales revenue by 40%.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Strategized and successfully executed sprints by employing Scrum agile methodology.
• Led a team of 8 and performed tasks such as resource assignment, report generation and tracking.
• Developed dashboard which significantly reduced reporting time by 30% resulting in improved KPIs.
• Planned and monitored project execution, managed risks and resolved issues thus ensuring SLAs.
• Conducted RCA, optimized RTM and improved performance tracking using burn down chart.