Summary
Overview
Work History
Education
Skills
Websites
Language
Certification
Accomplishments
Timeline
Generic
Sourav Sen

Sourav Sen

Summary

Senior associate managing opioid project with expertise in clinical review processes. Extensive experience as a clinical review associate specializing in Novologix, ATV claims, and Salesforce. Demonstrated success in streamlining operations and improving project outcomes through strong management and analytical skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Opioid Outreach & Support Specialist

Senior Associate
EXL
01.2023 - Current
  • Created case review summary forms following calculations of opioid doses in MME.
    Negotiated with providers to advocate for dose tapering based on patient conditions.
    Documented patient information in tracking sheets, ATV, and Salesforce for accurate record-keeping.
    Referred patients to pain management providers and Guardian Angel for opioid dependency support.

HEDIS

Associate
EXL
10.2022 - 12.2022
  • Data abstraction from the clinical reports of patients, based on the HEDIS Measure Naming Convention.
    Included are breast cancer, colorectal cancer, HbA1c screening, osteoporosis management, and eye exams for diabetic patients.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

CRE

One Point One Solutions Ltd.
08.2020 - 11.2020
  • Directed team of representatives to provide exceptional customer support.
  • Oversaw customer service processes, improving efficiency and responsiveness.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Developed policies and procedures to standardize service delivery

Education

B.Pharm -

01/2022
01.2022

12th -

01/2018
01.2018

10th -

01/2016
01.2016

Skills

  • Team management and leadership
  • Effective communication
  • Conflict resolution
  • Performance monitoring

Language

- English

- Hindi

- Bengali

Certification

Completed a Certification course in Lean Six Sigma Foundation

Completed a certification course in data analytics with Excel

Completed a certification course in Prior Authorization 101

Accomplishments

  • Awarded Employee of the Quarter—Q1 2025 for outstanding performance and contribution in U.S. healthcare operations at EXL
  • Awarded Employee of the Quarter—Q4 2024 for outstanding performance and contribution in U.S. healthcare operations at EXL

Timeline

Opioid Outreach & Support Specialist

Senior Associate
01.2023 - Current

HEDIS

Associate
10.2022 - 12.2022

CRE

One Point One Solutions Ltd.
08.2020 - 11.2020

B.Pharm -

01/2022

12th -

01/2018

10th -

01/2016

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Sourav Sen