Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Additional Information
Timeline
Hi, I’m

Sourav Vishwakarma

System Engineer
Bangalore,Karnataka
Sourav Vishwakarma

Summary

Methodical Application Support Engineer with in-depth understanding of application process optimization and performance evaluation. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Retail domain and PLSQL,SQL and Unix technologies.

Overview

3
years of professional experience
6
years of post-secondary education

Work History

Tata Consultancy Services Ltd
Bangalore, Karnataka

Application Support Engineer
07.2019 - Current

Job overview

  • Worked on SIM application (Store Inventory Management) which is Oracle Retail product used by one of UK's top Retailer.
  • Used oracle SQL & UNIX technology along with PL-SQL and PRoC to manage the application.
  • Worked on improvement and enhancement requests for application.
  • Worked on change requests that involved making changes to application code, data and functionalities raised by customers.
  • Worked on different types of business user request at crisis situation.
  • Worked on manual testing related to many fixes also worked on report generation based on business requests.
  • Responsible for performance of the application & its stability.
  • Provided data extracts to business on ad-hoc basis as per requirement.
  • Also developed PLSQL packages which involved cursors, stores procedures and triggers and deployed them successfully in production.
  • Automated reports with complex conditions that were critical to the business.
  • Prepared presentations & dashboards to be presented to the client highlighting.
  • Provided code maintenance and system upgrades to maximize performance.
  • Got appreciation & recognition from the client multiple times for consistency & hard work and also contributed to achieve an overall Customer Satisfaction Index of 97%.

Education

Asansol Engineering College
Asansol

B.Tech from Computer Science & Engineering
08.2015 - 07.2019

University Overview

DGPA: 8.11

D.A.V. Public School
Koylanagar, Dhanbad

Higher Secondary ( XII Class ) from Science
04.2013 - 03.2014

University Overview

Percentage: 82.10

D.A.V. Model School
C.F.R.I.

Secondary (X Class) from General
04.2011 - 03.2012

University Overview

C.G.P.A 9.2

Skills

    Technical issue resolution

Automating Reports

Technical documents comprehension

Training and mentoring

Oracle Retail - SIM & RMS

Software

SQL

PL/SQL

Unix (Putty)

Service Now (S-NOW)

CNTRL-M Agent

Serena PVCS

Accomplishments

  • Certified in Retail-stores and POS intermediate provided by TCS internal
  • Certified in Agile way of working foundation provided by TCS internal
  • Certified in PLSQL technology under Udemy courses.

Additional Information

  • Collaboration Champion award by TCS for supporting RSS application efficiently.
  • Achieved the documentation target by introducing Microsoft Visio for ease understand of our application architecture.

Timeline

Application Support Engineer

Tata Consultancy Services Ltd
07.2019 - Current

Asansol Engineering College

B.Tech from Computer Science & Engineering
08.2015 - 07.2019

D.A.V. Public School

Higher Secondary ( XII Class ) from Science
04.2013 - 03.2014

D.A.V. Model School

Secondary (X Class) from General
04.2011 - 03.2012
Sourav VishwakarmaSystem Engineer