Souree Das Biswas
Hyderabad
Summary
Detail-oriented Investigations Specialist with hands-on experience in fraud detection, risk analysis, and transaction monitoring. Currently working at Amazon, specializing in identifying high-risk orders, preventing account takeovers, and mitigating financial crime using data-driven investigation techniques. Strong background in customer operations, compliance-aligned decision making, and cross-functional collaboration, with a proven ability to balance fraud prevention, customer experience, and SLA-driven performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Investigation Specialist
Amazon India
Hyderabad
07.2024 - Current
- Working as an Investigation Specialist at Amazon handling EU marketplaces (DE, NL, PL, SE), investigating high-risk orders and customer accounts to prevent fraud, account takeover, and financial crime.
- Reviewed pre-fulfilled and on-hold transactions using customer, payment, device, and behavioral data to identify suspicious activity and ensure only legitimate orders were processed.
- Applied AML-aligned risk frameworks and internal controls to detect misuse and transaction anomalies.
- Took accurate, compliant actions including releasing, canceling, or blocking transactions to minimize financial loss and customer impact while meeting strict quality and SLA standards.
Support Specialist (Support)
Revolut
05.2024 - 06.2024
Virtual Customer Service Representative
Amazon India
Hyderabad
09.2020 - 09.2021
- Handled customer inquiries via phone, email and chat.
- Provided technical assistance.
- Resolved complaints, processed returns, generated reports, monitored communication channels, collaborated with teams, and tracked service performance metrics.
Java Developer Intern
Capgemini India
01.2019 - 04.2019
Education
B.Tech - Information Technology
Techno International Newtown
Kolkata01.2019
Skills
- Fraud Detection
- Fraud Prevention
- Anti-Money Laundering
- MS Excel
- MS Word
- MS PowerPoint
- SQL
- C Programming
- Lean Six Sigma Yellow Belt
- Transaction monitoring
Certification
Certified in Lean Six Sigma Yellow Belt.
Hobbies and Interests
- Swimming
- Reading Books
- Dancing
Awards
Wall of Fame - Investigator of the Peak Award (Amazon)
Languages
- English
- Hindi
- Bengali
Timeline
Investigation Specialist
Amazon India
07.2024 - Current
Support Specialist (Support)
Revolut
05.2024 - 06.2024
Virtual Customer Service Representative
Amazon India
09.2020 - 09.2021
Java Developer Intern
Capgemini India
01.2019 - 04.2019
B.Tech - Information Technology
Techno International Newtown