Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Sourya Ghosh

Sourya Ghosh

VC - SRM, Customer Service Agent
HOWRAH

Summary

Aspiring Banking Professional experienced in Customer Support and Operations. Developed team leadership and operational efficiency in fast-paced retail environments. Focused on leveraging transferrable skills to drive contributions in new and challenging roles.

Overview

3
3
Languages
2
2
Certifications
1
1
year of professional experience

Work History

Assistant Manager

HDFC Bank
Kolkata
03.2026 - Current
  • Managed CASA operations, credit card services, and phone banking/Provided hassle-free banking experiences to customers over voice calls
  • Worked at private sector bank
  • Assisted in managing daily operations and enhancing customer experience.
  • Executed branch marketing strategies to increase product awareness and customer engagement.
  • Monitored transaction processes to ensure compliance with banking regulations and policies.
  • Managed approximately 60 incoming calls, 25 emails per day from customers.

Customer Service Agent

Bandhan Bank (Hired by Cogent E-Services)
Kolkata
05.2025 - 02.2026
  • Managed CASA operations to ensure efficient banking processes/Facilitated phone banking services for customer inquiries/Giving customers hassle-free banking experience over Voice Call
  • Delivered customer service support in private sector bank
  • Resolved customer inquiries efficiently through various communication channels, enhancing overall customer satisfaction.
  • Processed transactions accurately while maintaining compliance with company policies and procedures.
  • Assisted customers in navigating banking services, promoting product awareness and usage.
  • Managed approximately 80 incoming calls, per day from customers.

Education

B.Com(H) - Financial Accounting

Surendranath College
Kolkata, India
04.2001 -

Skills

Customer Relationship Management

Banking CRMs

Advanced Excel

Microsoft Office

Office Suite

Team leadership

Customer service

Certification

Credential Award of Participation (2019-01 - 2019-04)

Hobbies

Football, Exploring, Travelling

Timeline

Assistant Manager

HDFC Bank
03.2026 - Current

Customer Service Agent

Bandhan Bank (Hired by Cogent E-Services)
05.2025 - 02.2026

B.Com(H) - Financial Accounting

Surendranath College
04.2001 -
Sourya GhoshVC - SRM, Customer Service Agent