SOUVIK BASU
Kolkata
Summary
TO WORK FOR AN ORGANISATION WHICH PROVIDES OPPORTUNITY AND ENVIRONMENT WHERE I CAN EXPLORE MY POTENTIALITY AND CONTRIBUTE TO THE GROWTH OF THE ORGANISATION.
Overview
17
17
years of professional experience
Work History
Service Desk Analyst
Enmax Corporation
- To receive and resolve the query of users through phone, mail and chat
- To resolve the technical glitch faced by users of certain applications by taking remote access
- If the issue is of very critical nature then co-coordinating with various internal stake holder and escalate the issue for early resolution
- To monitor the memory and usage criticality of servers and to take necessary action
- To educate the users about the basic troubleshooting of the system if they face similar situation in future
Process Associate
Tata Consultancy Services
Kolkata
05.2015 - Current
- Working for U.K clients in telecom sector under commissioning department
- To check the telecom networking planning for Rural and Urban customers located in UK
- To check the various steps by running macro and to rectify the line connection so that proper network should reach to the designated locations
Sales Officer/CRE
TOPSEL TOYOTA
Kolkata
07.2011 - 05.2015
- Sales of Toyota cars as well as to provide after sales service to customers
- To provide customer satisfaction through sale of Toyota cars according to the needs of customers
- To analyze the needs of customers according to their purpose of use for the car and daily usage to offer them with best possible solution
- To promote the brand image of the organization through providing excellent after sales service to the customers
- To participate in marketing promotional activities regarding new launch of any Toyota products
- To perform Post Service and Post Sales follow up of customers and to analyze whether customer is satisfied or delighted with the service
- To identify the grievances of customers if any during the process of service or sales and trying to resolve it by informing it to respective departments or a possible solution
Sales Officer
CLEAR $ OPAQUE
Kolkata
12.2010 - 06.2011
- To promote sales of wood coatings through channel partners
- To provide technical support to clients regarding wood paints
- To appoint dealers in markets for smooth distribution of wood coatings products in markets
- To promote the brand image of the organization among the clients
- To promote the sales activities of the products creating more demand for the products in the market
Customer Sales Associate
FIRST SOURCE SOLUTION ORGANISATION
Kolkata
05.2009 - 02.2010
- To serve for Kolkata Vodafone Prepaid Customers
- To offer solutions for the queries of Kolkata prepaid customers
- To inform the customers about new Vodafone products and services
Sales Executive
I SOLUTIONS PUNE
Pune
02.2008 - 03.2009
- To provide credit card solutions to customers
- To inform the customers about the benefits of platinum $ gold cards
Financial Service Consultant (FSC) BANCA-GRADE-1
ICICI Prudential
Patna
07.2007 - 11.2007
- To provide financial solution to customers according to their requirements
- To attend the walk-in customers & offer him/her the best financial solutions after analyzing his/her requirements
- To offer solutions to the customers after analyzing their short term & long term financial requirements
Education
M.B.A - undefined
Pune university
B.Com - undefined
PDT.R.S.U(Raipur)University
Higher Secondary -12th Std. - undefined
C.B.S.E
Senior Secondary –10th Std. - undefined
C.B.S.E
Skills
Guest communication
Hospitality best practices
Guest check-in
Local attraction knowledge
Customer service expert
Accomplishments
- 3 times on the spot award for Customer Appreciation in TCS.
- 2 times best Team Awards in TCS.
- Service and Commitment Award in TCS.
- Fresco Play Miles Award in TCS.
Additionalinformation
Interactive with different kinds of people., Playing game like cricket., Participation in cultural programs., Participated in debate competition., Person with good communication skill., High confidence level.
Place
Kolkata, West Bengal
Personal Information
Date of Birth: 10/20/82
Summerinternship
M/S STEEL AUTHORITY OF INDIA LTD BHILAI STEEL PLANT, MARKETING STRATEGY OF COAL CHEMICALS
Timeline
Process Associate
Tata Consultancy Services
05.2015 - Current
Sales Officer/CRE
TOPSEL TOYOTA
07.2011 - 05.2015
Sales Officer
CLEAR $ OPAQUE
12.2010 - 06.2011
Customer Sales Associate
FIRST SOURCE SOLUTION ORGANISATION
05.2009 - 02.2010
Sales Executive
I SOLUTIONS PUNE
02.2008 - 03.2009
Financial Service Consultant (FSC) BANCA-GRADE-1
ICICI Prudential
07.2007 - 11.2007
Service Desk Analyst
Enmax Corporation
M.B.A - undefined
Pune university
B.Com - undefined
PDT.R.S.U(Raipur)University
Higher Secondary -12th Std. - undefined
C.B.S.E
Senior Secondary –10th Std. - undefined
C.B.S.E