Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Souvik Chowdhury

Souvik Chowdhury

Application Support Module Lead
Kolkata

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team Goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Have set MEASURABLE Goals to track and quantify the progress, be very SPECIFIC with the desired goal to achieve it. This is being done by setting realistic, ACHIEVABLE but challenging Goals those are reasonable to achieve. Goals are RELEVANT with project needs and for broader business purpose and client satisfaction. Always maintained a TIMELINE for the assigned task, which makes works for effective and efficient and deliverables are on time. Power to grab the complex things quickly, worked on different project areas, process improvements, A dedicated resource motto is to participate more on the Company's internal initiatives for better growth vice-versa.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
3
3
Languages

Work History

Module Lead

Mindtree
Kolkata
06.2022 - Current
  • Application support specialist who is involved in Alerting, monitoring, and bug fixing, bridge handling for high severity incidents
  • Apart from taking care of BAU task, have taken up migration activity, strategic initiative of moving more than 10000 clients from legacy platform to more optimized cloud based platform which increased sales by 7%. have proposed to automate macro based template generation for frequent regular reports, which will reduce manual effort and redundancy. Creating problem records, Jira for recurring incidents, follow-up for resolution in timely manner added value for process improvement.
  • Having knowledge on change coordination, post incident analysis, RCA finding, problem management, stakeholder management. alert setup, capacity planning. release management.
  • Managing Critical Banking Application by traffic management, logs checking , jobs status checking , resolving payment issues, Data reporting anomalies , client migration.

Information System Admin

NetApp
Bangalore
01.2022 - 06.2022
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Worked over 25 Applications as Linux system admin, weblogic server management, deployment handling.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in team setting, providing support and guidance.
  • Worked on OpenShift, Mongo DB, SQL, Azure Pipeline, Swagger, WebLogic console, Putty, instana, app view-x for certificate upgrades , Vulnerability remediation, deployment, monitoring , alert configuration
  • Working on Splunk Dashboard creation for RSA Application which will make Monitoring process more enriched

System Analyst

Tata Consultancy Services
Bangalore
04.2016 - 12.2021
  • Performing root cause analysis using Dynatrace, Splunk, and providing post-resolution reporting for high severity incidents; resolving login issues by scrutinizing Server & Application Logs, isolating missing web reporting data and correcting daily reporting process and job errors
  • Troubleshooting & debugging using log files from policy server logs, web agent logs, trace logs error and access logs; resolving problem in operation glitches, data feed timing issues, Web Sphere set-ups
  • Verifying information through regular audit reporting, identifying bugs at different ports, processes, protocols in Windows and Linux Servers, resolving same to maintain great Application Portfolio without any escalation, meeting client provided SLA on-time , managed over 100 customer call per quarter.
  • Diagnosing and correcting all software code issues for software written in HTML, JavaScript and Java, installing all patches and upgrades, creating monitoring, automation, metrics and utility scripts using Shell, JavaScript and Java, testing client custom dashboards, monitoring real time Data Script Workflow, setting thresholds, enabling, disabling and removing applications and conducting performance monitoring and troubleshooting
  • Resolving user tickets for front-end issues, processing daily and weekly reporting logs which provides valuable process improvement information, completing all client provided trainings

Education

Bachelor of Technology - Information Technology

West Bengal University of Technology
Kolkata
05.2011 - 06.2015

Skills

    Application support

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Certification

Splunk Power User

Timeline

Splunk Power User

01-2023

Module Lead

Mindtree
06.2022 - Current

Information System Admin

NetApp
01.2022 - 06.2022

ITIL Certification

02-2019

System Analyst

Tata Consultancy Services
04.2016 - 12.2021

Bachelor of Technology - Information Technology

West Bengal University of Technology
05.2011 - 06.2015
Souvik ChowdhuryApplication Support Module Lead