SOUVIK DEB
Greater Noida
Summary
Detail-oriented Operations Executive with over a year of experience optimizing processes, managing client relations, and enhancing operational efficiency. Skilled in zendesk , Google Sheets and advanced Excel with a strong track record in streamlining workflows and enhancing team productivity. Strong communicator and problem-solver, skilled in delivering high-quality service to clients and managing cross-functional teams.
Overview
2
2
years of professional experience
Work History
OPERATIONS EXECUTIVE (US Client : Shiftsmart)
WORKGEN SOLUTIONS
Noida
09.2023 - Current
- Manage day-to-day operations, ensuring seamless execution of projects and delivering high quality services to clients
- Streamlined partner onboarding and support processes, ensuring smooth collaboration with major clients like Circle K and Walmart
- Addressed and resolved shift-related issues in real-time, maintaining a 95% client satisfaction rate.
- Managed shift assignments by reallocating shifts when partners were unable to complete them, maintaining a 100% shift fulfillment rate.
- Maintained and extracted operational data using Google Sheets, optimizing data accuracy for reporting and analysis.
- Streamlined email re-routing processes to enhance communication efficiency across teams.
- Led efforts to streamline partner onboarding and shift management, resulting in a 15% increase in partner satisfaction.
BUISNESS DEVELOPMENT EXECUTIVE
BYJUS
Greater Noida
04.2023 - 08.2023
- Conducted outreach to potential clients, making 200+ calls daily to secure counseling sessions, boosting lead conversion by 20%.
- Managed CRM data and client follow-ups, optimizing lead management processes for improved sales performance.
- Collaborated with cross-functional teams to drive business growth and client satisfaction.
CUSTOMER CARE EXECUTIVE
Ienergizer
Dehradun
08.2022 - 03.2023
- To help customer in making return, payment management
- Delivered top-notch customer support, achieving a monthly CSAT score of 94%.
- Utilized CRM tools to manage customer interactions, streamline issue resolution, and enhance service quality.
Education
B.TECH IN CIVIL ENGINEERING -
Dev Bhoomi Institute Of Technology
01.2022
DIPLOMA IN CIVIL ENGINEERING -
Swami Vivekanand Subharti University
01.2019
10th -
Netaji Vidyapith
01.2015
Skills
- Advance EXCEL
- PIVOT TABLE
- V LOOKUP
- GOOGLE SHEETS
- CRM TOOL
- ATTENTION TO DETAIL
- OPERATIONS MANAGEMENT
- CUSTOMER MANAGEMENT PROCEDURE
- Multi Tasker
- Communication Skill
- Zendesk
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Project
Intelligent Transport System-To handle traffic smartly
Timeline
OPERATIONS EXECUTIVE (US Client : Shiftsmart)
WORKGEN SOLUTIONS
09.2023 - Current
BUISNESS DEVELOPMENT EXECUTIVE
BYJUS
04.2023 - 08.2023
CUSTOMER CARE EXECUTIVE
Ienergizer
08.2022 - 03.2023
B.TECH IN CIVIL ENGINEERING -
Dev Bhoomi Institute Of Technology
DIPLOMA IN CIVIL ENGINEERING -
Swami Vivekanand Subharti University
10th -
Netaji Vidyapith
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