Ms-Office
Souvik Hazra
Senior Analyst
Kolkata,WB
Summary
Rational Senior Analyst with 11 years of experience enhancing operations for organizations through information systems solutions.
Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
3
3
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Senior Analyst - Service Management
Accenture Solutions Pvt.Ltd
Chennai, TN
09.2021 - Current
- Transitioned multi-national business within span of 9 months for complete Finance & Account services
- Engaged in preparation of pre-transition activity of major business (Fortune 500)
- Performance baseline activity conducted with client appreciation for swift closure and data inputs
- Monitored compliance in conjunction with staff and management.
- Queried databases for information needed for report processing.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help business achieve goals.
- Optimized core processes to improve business performance and operational agility.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Handled team of analysts and monitored their day to day activities and grooming them for their next roles.
Senior MIS Analyst
PrimEra Medical Technologies
Hyderabad, Telengana
05.2019 - 08.2021
- Engaged in transitions from parent location and onboarded 20 hospitals from 1 hospital
- Planned and designed system improvements to meet changing demands.
- Closely worked with software development to deploy tools and pre-deployment quality assessment of tools.
- Installed improvements and adjusted parameters to optimize functionality.
- Worked with SQL Server, Microsoft Office 365 software, Power BI and Visio systems.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Reviewed performance benchmarks and established metrics for future tracking.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Key participant in year-end performance review data management
- Collaborated with upper management to drive strategy and implement new processes
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed diagrams to describe and lay out logical operational steps
MI Associate
British Telecom
Kolkata, West Bengal
07.2016 - 05.2019
- Project transition for multi-serving analytics team and been pilot member
- Have been part of testing and deployment of large scale analytics tool throughout organization.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Developed and maintained courteous and effective working relationships with worldwide team.
- Conducted research, gathered information from multiple sources and presented results.
- Achieved BQF CI Bronze certification.
- Been key members for various Continuous Improvement (CI) projects to improve overall performance.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove country wise leave compliance project on behalf of leadership and improved performance by 20%.
- Drove operational improvements which resulted in savings and improved profit margins.
- Served customers in friendly, efficient manner following outlined steps of service.
Senior MIS Executive
Aegis Ltd
Kolkata, West Bengal
07.2014 - 10.2015
- Handled 4 sites and 5 telecom circles throughout country.
- Total 1500 agent performance were monitored by 3 team.
- Planned and led administration of management information system for achieving threshold-level performance.
- Determined data retention parameters based on organizational requirements.
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Determined data retention parameters based on organizational requirements
Sr Executive
WCOM
Kolkata, West Bengal
12.2012 - 06.2014
- Used to email for TATA DOCOMO prepaid customer for both GSM & CDMA as well as High Value Customers (HVC) with mail quality and effective productivity with daily volume of 50 email including high value customers.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- As consistent performer regularly achieving KPI parameters as defined by process demand.
- Due to providing good consistent performance, was made Best Performer multiple times and was awarded by Client end as well as Top Managements.
- Used to take care of all escalations from Circle end and communicating with circle office for any customer’s concern.
- Assessed performance and adjusted operations to attain objectives.
Customer Care Executive
Spanco BPO Ltd
Kolkata, West Bengal
03.2011 - 11.2012
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Responded to customer inquiries and concerns within set deadlines.
- Professionally answered more than 200 calls daily for RTL Bihar & Jharkhand.
Education
Bachelor of Arts - Bengali Literature
Netaji Subhas Open University
Kolkata 07.2012 - 05.2015
Skills
Data analysis
Reporting skills
Excel
Problem-Solving
Teambuilding
VBA
Power BI
Visio
Accomplishments
- Used Microsoft Excel to develop a E2E performance review system.
- Used Microsoft Excel to develop a automation to send out 100s of emails for each billing period.
- Awarded BQF Bronze Certification for Continuous Improvement.
- Have received many appreciations from stakeholders
- Have received RnR many times due to transformation projects
- Have received Director's award for implementation of transformation project
- Supervised team of 3 staff members and indirectly managed larger team.
Software
VBA
SharePoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
Timeline
Senior Analyst - Service Management
Accenture Solutions Pvt.Ltd
09.2021 - Current
Senior MIS Analyst
PrimEra Medical Technologies
05.2019 - 08.2021
MI Associate
British Telecom
07.2016 - 05.2019
Senior MIS Executive
Aegis Ltd
07.2014 - 10.2015
Sr Executive
WCOM
12.2012 - 06.2014
Bachelor of Arts - Bengali Literature
Netaji Subhas Open University
07.2012 - 05.2015
Customer Care Executive
Spanco BPO Ltd
03.2011 - 11.2012
Interests
New Technology
Travel
Reading