Ms-Office
Souvik Hazra
Senior Analyst
Kolkata,WB
Summary
Rational Senior Analyst with 11 years of experience enhancing operations for organizations through information systems solutions.
Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
3
3
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Senior Analyst - Service Management
Accenture Solutions Pvt.Ltd
Chennai, TN
09.2021 - Current
- Transitioned multi-national business within span of 9 months for complete Finance & Account services
- Engaged in preparation of pre-transition activity of major business (Fortune 500)
- Performance baseline activity conducted with client appreciation for swift closure and data inputs
- Monitored compliance in conjunction with staff and management.
- Queried databases for information needed for report processing.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help business achieve goals.
- Optimized core processes to improve business performance and operational agility.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Handled team of analysts and monitored their day to day activities and grooming them for their next roles.
Senior MIS Analyst
PrimEra Medical Technologies
Hyderabad, Telengana
05.2019 - 08.2021
- Engaged in transitions from parent location and onboarded 20 hospitals from 1 hospital
- Planned and designed system improvements to meet changing demands.
- Closely worked with software development to deploy tools and pre-deployment quality assessment of tools.
- Installed improvements and adjusted parameters to optimize functionality.
- Worked with SQL Server, Microsoft Office 365 software, Power BI and Visio systems.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Reviewed performance benchmarks and established metrics for future tracking.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Key participant in year-end performance review data management
- Collaborated with upper management to drive strategy and implement new processes
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed diagrams to describe and lay out logical operational steps
MI Associate
British Telecom
Kolkata, West Bengal
07.2016 - 05.2019
- Project transition for multi-serving analytics team and been pilot member
- Have been part of testing and deployment of large scale analytics tool throughout organization.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Developed and maintained courteous and effective working relationships with worldwide team.
- Conducted research, gathered information from multiple sources and presented results.
- Achieved BQF CI Bronze certification.
- Been key members for various Continuous Improvement (CI) projects to improve overall performance.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove country wise leave compliance project on behalf of leadership and improved performance by 20%.
- Drove operational improvements which resulted in savings and improved profit margins.
- Served customers in friendly, efficient manner following outlined steps of service.
Senior MIS Executive
Aegis Ltd
Kolkata, West Bengal
07.2014 - 10.2015
- Handled 4 sites and 5 telecom circles throughout country.
- Total 1500 agent performance were monitored by 3 team.
- Planned and led administration of management information system for achieving threshold-level performance.
- Determined data retention parameters based on organizational requirements.
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Determined data retention parameters based on organizational requirements
Sr Executive
WCOM
Kolkata, West Bengal
12.2012 - 06.2014
- Used to email for TATA DOCOMO prepaid customer for both GSM & CDMA as well as High Value Customers (HVC) with mail quality and effective productivity with daily volume of 50 email including high value customers.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- As consistent performer regularly achieving KPI parameters as defined by process demand.
- Due to providing good consistent performance, was made Best Performer multiple times and was awarded by Client end as well as Top Managements.
- Used to take care of all escalations from Circle end and communicating with circle office for any customer’s concern.
- Assessed performance and adjusted operations to attain objectives.
Customer Care Executive
Spanco BPO Ltd
Kolkata, West Bengal
03.2011 - 11.2012
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Responded to customer inquiries and concerns within set deadlines.
- Professionally answered more than 200 calls daily for RTL Bihar & Jharkhand.
Education
Bachelor of Arts - Bengali Literature
Netaji Subhas Open University
Kolkata 07.2012 - 05.2015
Skills
Data analysis
Accomplishments
- Used Microsoft Excel to develop a E2E performance review system.
- Used Microsoft Excel to develop a automation to send out 100s of emails for each billing period.
- Awarded BQF Bronze Certification for Continuous Improvement.
- Have received many appreciations from stakeholders
- Have received RnR many times due to transformation projects
- Have received Director's award for implementation of transformation project
- Supervised team of 3 staff members and indirectly managed larger team.
Software
VBA
SharePoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
Timeline
Senior Analyst - Service Management
Accenture Solutions Pvt.Ltd
09.2021 - Current
Senior MIS Analyst
PrimEra Medical Technologies
05.2019 - 08.2021
MI Associate
British Telecom
07.2016 - 05.2019
Senior MIS Executive
Aegis Ltd
07.2014 - 10.2015
Sr Executive
WCOM
12.2012 - 06.2014
Bachelor of Arts - Bengali Literature
Netaji Subhas Open University
07.2012 - 05.2015
Customer Care Executive
Spanco BPO Ltd
03.2011 - 11.2012
Interests
New Technology
Travel
Reading
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