Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
SOUVIK PATRA

SOUVIK PATRA

Bengaluru

Summary

Dynamic Operations Lead with extensive experience at Cognizant, excelling in Documentum D2 management and change management. Proven track record in enhancing client relationships and optimizing resource allocation, leading to significant efficiency improvements. Adept in Agile methodologies and SQL, with a strong focus on achieving operational excellence and team performance.

Overview

10
10
years of professional experience

Work History

Operations Lead

Cognizant
Bengaluru
07.2025 - Current
  • Supervised daily operations and team performance to ensure efficient workflow.
  • Managed scheduling to optimize resource allocation and meet project deadlines.
  • Collaborated with cross-functional teams to streamline operations and resolve issues.
  • Monitoring customer satisfaction levels and taking corrective action when needed.
  • Maintaining and following weekly, monthly, and quarterly SR/Inc trends to meet customer requirements.
  • SLA checks, along with monthly KBA checks, and new IDs to manage regular tickets.
  • Approving and following up on change requests and following up for CAB approval when needed for D2 apps.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Resolving escalated issues involving customers, vendors, or employees.
  • Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.

Operations Manager

ST Micro, Capgemini
Bengaluru
05.2022 - 07.2024
  • Assisting, managing, and delivering all the support operations for the customized D2 Document management systems as well as administering Documentum to meet client needs and standards on a day-to-day basis
  • Working closely with cross-functional teams (Engineering, Field, Support, Business) and collaborating on optimal solutions for current and future projects
  • Collaborating with business/operations to maintain client advocacy and enhance client relationship
  • Leading integration of applications & services with tools
  • Administering & supporting high availability mission-critical applications and systems.
  • Performing analyses on software application functionality & suggesting improvements
  • Ensuring effective front-end and back-end functionality of applications
  • Consulting with the software development team, internal users, and clients to improve application performance
  • Managing code migration across environments to ensure continued & synchronized functionality
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer
  • Keeping a record of configuration changes & scheduling application updates
  • Documenting processes monitoring application performance metrics
  • Managed a team of 5 employees, ensuring that projects were completed on time and within budget
  • Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings
  • Ensured that all employees received the proper training and resources to perform their jobs effectively

Documentum Administrator

Nestle,WIPRO
Bengaluru
04.2021 - 04.2022
  • Provided development & administration to Nestle client for its Opentext Documentum version upgrades, migrations, Retention Policies, and Rest services configuration on the newly created Azure machine in 20.4 Documentum Application.
  • Identified & communicated issues leveraging standard monitoring and alerting tools, and worked to resolve issues
  • Installed, upgraded, configured & administered Documentum content Server on Linux from 5.x to 6.x
  • Installed various services on the Documentum like xPlore and Index agent.
  • Deployed various Documentum-related components.
  • Determined problems using log files.
  • Installed fix packs to overcome Windows server problems on which Documentum Services are installed.
  • Provided post-production end-user support and prepared user guides for the new implementation.

Technology Analyst

Infosys
Hyderabad
08.2015 - 03.2021
  • Provided development & administration support to BMW Client for its Opentext Documentum version upgrades, migrations.
  • Created scripts for the alerts of the various components like storage, processes and database
  • Coordinated with Application Team on a daily basis for the synchronization of thresholds
  • Managed the information on the WEB interface of the NAGIOS.
  • Provided log monitoring support & shell scripting testing of new parts when deployed on the server
  • Configuring & deploying new features of OpneText's Documentum using Composer, dqman, djMan, deployer
  • Managing Documentum Development including creating & maintaining Profiles, Users, Roles, ACLs, Jobs, Methods, Workflows, Object Types & Attributes, Notifications, DQL, Renditions
  • Experience in deploying the applications on multiple Content Servers and maintaining Load balancing, high availability and Failover functionality
  • Installing, upgrading, migrating, cloning, patching the servers configured with Documentum Services
  • Maintaining activities involving Index maintenance updates dealing performance issues on DB Servers
  • Transforming different features of Documentum using ADTS 7.2

Education

B.Tech - Electronics & Telecommunications

Veer Surendra Sai University Of technology
Sambalpur, IN
05.2015

Skills

  • Documentum D2
  • OpenText Content Server
  • Documentum administrator
  • D2 operations and managing
  • Change management
  • Scrum
  • Agile
  • Infrastructure
  • Cloud
  • SQL
  • Linux
  • Project coordination

Websites

Accomplishments

  • Best Admin team Infosys
  • Transforming struggling departments into revenue generation operations
  • Xtra Mile Award for Client
  • Lead the time and identified KPI and improved MTTR.
  • Exceeded adoption target by 90%
  • Reducing the time for resolution and improving customer feedbacks.

Timeline

Operations Lead

Cognizant
07.2025 - Current

Operations Manager

ST Micro, Capgemini
05.2022 - 07.2024

Documentum Administrator

Nestle,WIPRO
04.2021 - 04.2022

Technology Analyst

Infosys
08.2015 - 03.2021

B.Tech - Electronics & Telecommunications

Veer Surendra Sai University Of technology

Similar Profiles

CREATE PROFILE
SOUVIK PATRA