Souvik Santra
Technical Writer
Bengaluru
Summary
Experienced Technical Writer with over 9 years of expertise in simplifying intricate technical ideas into easy-to-understand documentation. Proficient in structured documentation methodologies, topic-based authoring, and following the Microsoft Manual of Style (MSTP). Skilled in utilizing XML and DITA frameworks to ensure content consistency and reusability, enhancing overall user experience. Demonstrated success in enhancing product adoption rates by delivering precise and accessible technical content that improves user satisfaction.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Senior Technical Writer
Cloud Software Group
Bangalore
09.2024 - 01.2025
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements
- Improved team productivity through effective project management, prioritizing tasks based on deadlines and resource availability.
- Developed detailed technical documents and user guides for technical products.
Technical Content Designer
Nokia Solutions and Networks India Pvt. Ltd.
Bangalore
06.2022 - 08.2024
- Wrote, updated, and published clear, concise, and accurate technical documentation.
- Created several new documents (also UI-based documents) from scratch and updated various documents with excellent quality by coordinating with cross-functional teams.
- Created documents based on the Installation Guide, Operations Manual, and Feature Description Guide.
- Worked as an information coordinator and publisher apart from the writer role.
- Coordinated with subject matter experts during the content development process, ensuring accurate representation of complex topics in an accessible manner.
- Conducted usability testing of designed materials, refining layouts based on user feedback for optimal functionality and aesthetics.
Technical Writer
GlobalLogic India Ltd.
Bangalore
10.2020 - 02.2022
- Developed documents for higher education software services using Agile methodology.
- Owner of deliverable documents, such as User Guide, Upgrade Guide, Release notes, and Online Help.
- Ensure technical accuracy of delivered documentation by testing the GUI application.
- Conducted interviews with SMEs, software engineers, testing teams, business analysts, and other technical personnel to gather data and craft user-friendly documentation from complex information.
- Participated in scrum ceremonies like feature grooming, sprint planning, daily scrum updates, sprint demos, sprint retrospectives, and FOT and presented the documentation progress and the feature to the stakeholders.
Technical Writer
YsecIT Software India (Contractual)
Bangalore
06.2020 - 10.2020
- Created end-user documents like the User Manual, User Guides, and Online Help.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Technical Writer
Blue Dots Consultancy (Contractual)
Bangalore
08.2019 - 05.2020
- Designed and developed end-user-level document online help using Adobe FrameMaker.
- Developed documents by coordinating with cross-functional teams.
- Migrated a M.S. Word document to FrameMaker 17 using DITA method with 100% quality.
- Timely delivered the release documents, such as the Upgrade Guide and Release Note.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
Technical Writer
Groupon Shared Services Pvt. Ltd.
Bangalore
09.2017 - 08.2019
- Involved in core projects for writing and editing online help, Troubleshooting Guide, and Installation Guide in collaboration with product development teams.
- Collaborated with SMEs and cross-functional teams to deliver high-quality, timely technical documentation.
- Reviewed documentation for correctness and consistency and suggested scope, format, and content changes.
Senior E-service Associate
Hi-Power Support Center India Pvt. Ltd.
Bangalore
04.2016 - 08.2017
- Worked as an L3 analyst, resolving high-priority gameplay issues and managing escalated cases from L2 teams by verifying Tier 3 and above player information.
- Worked as a shadow mentor and provided process knowledge to the new joiners.
- Worked as a QA team member, utilising analytical skills to identify unethical gameplay by analysing gamers' profiles.
- Collaborated with the Global Learning and Development (GLD) team to create and develop online help and FAQ guides, and partnered with the First-Time Resolution (FTR) team to enhance processes for promptly resolving customer queries.
Education
B.E - Aeronautical Engineering
St. Peter’s University
Chennai 06.2009 - 07.2013
High School Diploma -
St. Thomas High School
Howrah 04.2007 - 05.2009
High School Diploma -
St. Thomas High School
Howrah 03.2006 - 04.2007
Skills
- MS Word
- SnagIt
- Oxygen XML Editor
- Adobe Frame Maker
- SharePoint
- Azure DevOps
- Bit Bucket
- GIMP
- Confluence
- GitHub
- SourceTree
Madcap Flare
Certificates And Achievements
- Foundation Program in Technical Writing, Blue Dots Consultancy Services, Bengaluru
- Received several awards at Nokia for my extraordinary performance in writing documents.
- Awarded as the most consistent performer of the year in the Hi-Power Support Center.
Timeline
Senior Technical Writer
Cloud Software Group
09.2024 - 01.2025
Technical Content Designer
Nokia Solutions and Networks India Pvt. Ltd.
06.2022 - 08.2024
Technical Writer
GlobalLogic India Ltd.
10.2020 - 02.2022
Technical Writer
YsecIT Software India (Contractual)
06.2020 - 10.2020
Technical Writer
Blue Dots Consultancy (Contractual)
08.2019 - 05.2020
Technical Writer
Groupon Shared Services Pvt. Ltd.
09.2017 - 08.2019
Senior E-service Associate
Hi-Power Support Center India Pvt. Ltd.
04.2016 - 08.2017
B.E - Aeronautical Engineering
St. Peter’s University
06.2009 - 07.2013
High School Diploma -
St. Thomas High School
04.2007 - 05.2009
High School Diploma -
St. Thomas High School
03.2006 - 04.2007
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