Sovon Mahapatra
Mumbai
Summary
Competent and result-driven professional putting for over 22 years of rich experience effective budgetary planning, process optimization, leading entire spectrum of operations pertaining to Sport, Fashion Retail, Family Entertainment, Business Development and Merchandising, having exceptional Hotel Industry Background. Proficient in streamlining administrative processes to ensure Brand Building, Sale Budgeting & Forecasting, Marketing Plans & Tie-ups, SOPs and Man Management for improved operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
20
20
years of professional experience
Work History
REGIONAL MANAGER
Timezone India Pvt Ltd
Mumbai
03.2023 - Current
- Responsible for Annual business plans, Sales forecasts, P&L and manage budgets for 26 stores across Maharashtra, Gujrat, Madhya Pradesh, Rajasthan & Goa
- Developed sales strategy based on research of consumer buying trends and market conditions
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Launched over 3 new locations through effective management of property acquisitions and construction and financial planning
- Supervised staff to optimize guest experience and team productivity
- Identified above-average stores for acquisition of under-performing stores and implemented change management and network restructuring strategies
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
HEAD OF OPERATIONS
Royal Oak Incorporation Pvt Ltd
Bangalore
08.2022 - 03.2023
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Implemented business strategies for swift deliveries along with timely customer support.
AREA MANAGER
Springfield, Women'secret, GO Sport & Desigual (Tablez Retail Pvt Ltd)
Bangalore
03.2017 - 08.2022
- Developed sales strategy based on research of consumer buying trends and market conditions
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Exceeded sales forecast figures by 8-10% regularly through superior customer care
- Drove revenues and team morale by developing and deploying sales contests
- Oversaw budget planning, strategy development, community outreach for organization
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits
- Brought in exceptional candidates to boost team productivity and operational efficiency.
OPERATIONS MANAGER
Aptronix (Apple Premium Reseller)
Hyderabad
02.2016 - 12.2016
- Handled 18 stores across Hyderabad (10), Vizag (1), Karimnagar(1), Vijayawada(1), Bangalore(1) & Mumbai(4)
- Devised processes to boost long-term business success and increase profit levels
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
RETAIL STORE MANAGER
Bestseller Retail India Pvt Ltd
Hyderabad-Bangalore
08.2011 - 12.2015
RETAIL STORE MANAGER
United Colors Of Benetton
Visakhapatnam
11.2007 - 07.2011
F&B Operations Manager
Restaurant Bollywood To Tollywood
Visakhapatnam
01.2006 - 09.2007
Chef De Partie
Restaurant Bombay Haus
Rostock
10.2004 - 10.2005
Education
Senior Management Program - Senior Management & Leadership
Indian Institute of Management
Nagpur, India12.2024
MBA - Retail Management
Indian Scholl of Business Management
Hyderabad, India04.2011
BBA - Human Resource Management
Indian School of Business Management
Hyderabad, India04.2009
Certificate in Hotel Management - F&B Production
Institute of Hospitality Management & Science
Berhampur, India04.2000
Skills
- Retail & Hospitality Management
- Sales Planning and Budgeting
- Business development and planning
- P&L, Operational Profitability, Loss Prevention
- Customer Relationship Management
- Strategic planning
- Operational Oversight
- Project Management
- E-Commerce, Omni Channel
- New Store Openings
- Manpower Planning, Recruitment & Training
- Marketing Planning & Tie-ups
Languages
- English, Bilingual or Proficient (C2)
- Hindi, Bilingual or Proficient (C2)
- Telugu, Intermediate (B1)
- German, Beginner (A1)
Timeline
REGIONAL MANAGER
Timezone India Pvt Ltd
03.2023 - Current
HEAD OF OPERATIONS
Royal Oak Incorporation Pvt Ltd
08.2022 - 03.2023
AREA MANAGER
Springfield, Women'secret, GO Sport & Desigual (Tablez Retail Pvt Ltd)
03.2017 - 08.2022
OPERATIONS MANAGER
Aptronix (Apple Premium Reseller)
02.2016 - 12.2016
RETAIL STORE MANAGER
Bestseller Retail India Pvt Ltd
08.2011 - 12.2015
RETAIL STORE MANAGER
United Colors Of Benetton
11.2007 - 07.2011
F&B Operations Manager
Restaurant Bollywood To Tollywood
01.2006 - 09.2007
Chef De Partie
Restaurant Bombay Haus
10.2004 - 10.2005
Senior Management Program - Senior Management & Leadership
Indian Institute of Management
MBA - Retail Management
Indian Scholl of Business Management
BBA - Human Resource Management
Indian School of Business Management
Certificate in Hotel Management - F&B Production
Institute of Hospitality Management & Science
Similar Profiles
Sufal GhoshSufal Ghosh
Supervisor at Timezone Entertainment Pvt. LtdSupervisor at Timezone Entertainment Pvt. Ltd
Chethan RChethan R
Senior Associate at Zomato india pvt ltd & grofers india pvt ltdSenior Associate at Zomato india pvt ltd & grofers india pvt ltd
Brooklyn PappasBrooklyn Pappas
Team Member at TimezoneTeam Member at Timezone