Sowbarnika Devi
IT
Summary
Assistant Consultant at ‘TATA CONSULTANCY SERVICES LIMITED’ possessing 10+ years of experience in Production Support and Airline sector, showcasing strong analytical and problem-solving capabilities alongside proficiency in team and stakeholder management to foster successful business results.
Overview
9
9
years of professional experience
Work History
Onsite Support Engineer, Singapore - Airline Domain
Amadeus
02.2020 - 02.2024
- Supporting the Amadeus product and varies application suites
- Application used by customers to change status for coupon in ticket based on various data patch reason
- Application used to send group fare report to various POS
- Prioritized the incident tickets based on the severity and business impact and provide the appropriate solution.
- Supported activities like OS patching/DB patching/server(WebLogic/Jboss) patching for Production servers and application traffic verification post network activities.
- Involved in raising change requests for Firewall/Irule/DB/servers.
- Provided the stats during the Manager’s meeting and provided to customer.
- Provided 24
- 7 production support and attended coverage calls.
- Meeting with client to explain the issue and to provide any possible workaround for the issues if applicable for business operations to carry on.
- Have given adequate KT (Knowledge Transfer) to my fellow Off-shore counterparts to work on enhancements and develop new features and bugfixes.
- Worked with Off-shore counterparts and guided to resolve incidents.
Offshore Support Engineer - Airline Domain
Amadeus
07.2015 - 01.2020
- Supporting the Amadeus product and varies application suites
- Having experience in handling Airline Reservations, Departure Control Systems
- Expertise in Airline Business Solutions, Project Delivery Understand the requirements and provided solutions for the bug fixes.
- Involved in execution of Inter-Airline ticketing and Code-Share implementations, IATCI projects with many partner airlines.
- Involved in raising user queries to Amadeus and tracking the solutions.
- Involved in performing System Integration and User Acceptance Testing and supporting production implementations.
- Involved in resolving multiple Sev3/Sev4 Incidents.
- Involved in Regression testing using automation tool (Xamarin, Qaliber) for version upgrade of DCS and RES systems
- Trained freshers in Altea Applications
- Supporting Web-service applications interacting with Altea via Middle Ware
- Proficient in drawing estimates of resources to be committed for work performance, implementing and managing resources.
- Have been a functional consultant to various projects interfacing with Altea by providing guidance to Domain related queries
Education
Bachelor of Engineering - Electronics and Communication Engineering
SASTRA University
Thanjavur, TN01.2015
Skills
Airline support expertise Helpdesk operations Altea applications proficiency Reservation and inventory management Administrative support
Accomplishments
- Awarded the ‘Service Awards, Service & Commitment Award, Service Award ‘accolade in 2018
- Awarded the ‘Excellence in Customer Support’ accolade in 2019
- Awarded the ‘Excellence, Best Team Award, Star Awards’ in 2022
- Awarded the ‘Beyond Call of Duty’ in 2017accolade for extending my work hours to help fellow teammates.
- Awarded as ‘Customer Delight’ in 2020 for exceeding customer’s expectation.
- Awarded the ‘ Beyond Performance Awards, Special Initiative Award, Initiatives’ in 2024, 2025
- Awarded the ‘Xcelerate Warrior Certificate, Career Management Awards’ in 2023 for continues learning
Timeline
Onsite Support Engineer, Singapore - Airline Domain
Amadeus
02.2020 - 02.2024
Offshore Support Engineer - Airline Domain
Amadeus
07.2015 - 01.2020
Bachelor of Engineering - Electronics and Communication Engineering
SASTRA University