Sowbarnika Devi
IT
Summary
Assistant Consultant at ‘TATA CONSULTANCY SERVICES LIMITED’ possessing 10+ years of experience in Production Support and Airline sector, showcasing strong analytical and problem-solving capabilities alongside proficiency in team and stakeholder management to foster successful business results.
Overview
9
9
years of professional experience
Work History
Onsite Support Engineer, Singapore - Airline Domain
Amadeus
Singapore
02.2020 - 02.2024
- Supporting the Amadeus product and varies application suites
- Application used by customers to change status for coupon in ticket based on various data patch reason
- Application used to send group fare report to various POS
- Prioritized the incident tickets based on the severity and business impact and provide the appropriate solution.
- Supported activities like OS patching/DB patching/server(WebLogic/Jboss) patching for Production servers and application traffic verification post network activities.
- Involved in raising change requests for Firewall/Irule/DB/servers.
- Provided the stats during the Manager’s meeting and provided to customer.
- Provided 24
- 7 production support and attended coverage calls.
- Meeting with client to explain the issue and to provide any possible workaround for the issues if applicable for business operations to carry on.
- Have given adequate KT (Knowledge Transfer) to my fellow Off-shore counterparts to work on enhancements and develop new features and bugfixes.
- Worked with Off-shore counterparts and guided to resolve incidents.
Offshore Support Engineer - Airline Domain
Amadeus
07.2015 - 01.2020
- Supporting the Amadeus product and varies application suites
- Having experience in handling Airline Reservations, Departure Control Systems
- Expertise in Airline Business Solutions, Project Delivery Understand the requirements and provided solutions for the bug fixes.
- Involved in execution of Inter-Airline ticketing and Code-Share implementations, IATCI projects with many partner airlines.
- Involved in raising user queries to Amadeus and tracking the solutions.
- Involved in performing System Integration and User Acceptance Testing and supporting production implementations.
- Involved in resolving multiple Sev3/Sev4 Incidents.
- Involved in Regression testing using automation tool (Xamarin, Qaliber) for version upgrade of DCS and RES systems
- Trained freshers in Altea Applications
- Supporting Web-service applications interacting with Altea via Middle Ware
- Proficient in drawing estimates of resources to be committed for work performance, implementing and managing resources.
- Have been a functional consultant to various projects interfacing with Altea by providing guidance to Domain related queries
Education
Bachelor of Engineering - Electronics and Communication Engineering
SASTRA University
Thanjavur, TN01.2015
Skills
Airline support expertise Helpdesk operations Altea applications proficiency Reservation and inventory management Administrative support
LSS administration
ITIL certification
IT Service Management certification
AWS Certified Cloud Practitioner
Google Cloud Storage
Agile and waterfall methodologies Software development lifecycle Project management techniques
Database tools: SQL Developer and MySQL Workbench
IDE proficiency: IntelliJ and Eclipse
DevOps tools: Jenkins and SonarQube
SOAP UI and Splunk Postman and ARC MPutty and FileZilla EditPlus proficiency
Accomplishments
- Awarded the ‘Service Awards, Service & Commitment Award, Service Award ‘accolade in 2018
- Awarded the ‘Excellence in Customer Support’ accolade in 2019
- Awarded the ‘Excellence, Best Team Award, Star Awards’ in 2022
- Awarded the ‘Beyond Call of Duty’ in 2017accolade for extending my work hours to help fellow teammates.
- Awarded as ‘Customer Delight’ in 2020 for exceeding customer’s expectation.
- Awarded the ‘ Beyond Performance Awards, Special Initiative Award, Initiatives’ in 2024, 2025
- Awarded the ‘Xcelerate Warrior Certificate, Career Management Awards’ in 2023 for continues learning
Timeline
Onsite Support Engineer, Singapore - Airline Domain
Amadeus
02.2020 - 02.2024
Offshore Support Engineer - Airline Domain
Amadeus
07.2015 - 01.2020
Bachelor of Engineering - Electronics and Communication Engineering
SASTRA University