Sowdhamini J
Coimbatore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hexaware
Coimbatore
08.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Prioritized and organized tasks to efficiently accomplish service goals.
Associate Manager
Sutherland
Chennai
11.2023 - 08.2024
- Handled the sales and retention team.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented quality control measures to uphold company standards.
- Managed daily workflow of team members to meet organizational goals.
Team Leader
HCL
Chennai
09.2022 - 11.2023
- Resolved issues related to denied or rejected payments from insurance companies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
Team Leader
Tech Mahindra
Chennai
06.2019 - 09.2022
- Handled inbound calls and instant messaging
- Trained in technical support, sales, billing, mobile faults and internet faults
- Promoted as team leader on November 15 2021
- Good in providing process improvement ideas
- Good team player
- Trained in Excel, Teams, Word, Power Point and Outlook
- People management
- Client handling
- Good understanding on Quality and compliance
Customer Service Representative
Amazon
Coimbatore
11.2017 - 06.2019
- Handled email and chat processes.
- Helped the trainees by sharing the process knowledge.
- Recognized for best performance.
- Handled high work pressure.
Customer Service Representative
Sutherland
Chennai
06.2016 - 10.2016
- Handled high call volumes.
- Worked in rotational shifts.
Education
BE - ECE
Dhanalakshmi Srinivasan College of Engineering
01.2016
HSS -
Amirta Vidhayalam
01.2012
Skills
- Meeting facilitation
- Employee training
- Performance management
- Task delegation
- Inventory management
- Recruiting and interviewing
- Coaching and mentoring
- Workplace safety compliance
- Process improvement strategies
Timeline
Assistant Manager
Hexaware
08.2024 - Current
Associate Manager
Sutherland
11.2023 - 08.2024
Team Leader
HCL
09.2022 - 11.2023
Team Leader
Tech Mahindra
06.2019 - 09.2022
Customer Service Representative
Amazon
11.2017 - 06.2019
Customer Service Representative
Sutherland
06.2016 - 10.2016
BE - ECE
Dhanalakshmi Srinivasan College of Engineering
HSS -
Amirta Vidhayalam