Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Personal Information
It Skillset
Timeline
Generic
Sowjna Hebbagilu

Sowjna Hebbagilu

Bangalore

Summary

  • Seasoned engineer with extensive experience in global 500 companies, specializing in Azure solutions and cloud computing. Proven track record in optimizing virtualization infrastructure and enhancing network performance. Expertise in Citrix administration and Office 365 migrations, delivering exceptional user experiences through strong problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Application Development Senior Associate

Accenture
Bangalore
02.2021 - Current
  • Executed Azure server build and backup solutions, including virtual machine creation and resource group management.
  • Implemented Azure Backup - DPM and executed Azure Site Recovery for VM migration.
  • Built and upgraded ESXi to version 8.0.1, enhancing virtualization infrastructure.
  • Configured Vcenter and established a Nutanix cluster through foundational VM setup.
  • Managed ILO upgrades and configured DV switch, Vmotion, and LACP settings.
  • Performed datacenter server migrations to optimize resource allocation.
  • Conducted team meetings for performance discussions and coordinated support engineer interactions.
  • Resolved service tickets utilizing ServiceNow to maintain operational efficiency.

Technical Services Engineer

IBM India Private Limited
Bangalore
03.2020 - 01.2021
  • Coordinated customer communications to address Citrix environment issues and updates.
  • Monitored service desk tool for prompt resolution of Citrix-related incidents.
  • Administered Citrix Delivery Controller and Director to ensure optimal performance.
  • Configured Citrix policies, load management, and printers to enhance user experience.

Sr. Engineer

Frontier Business System
Bangalore
03.2017 - 03.2020
  • Executed deployment of Office 365 infrastructure following Microsoft architecture and migrating from on-premises systems.
  • Gathered requirements, created hybrid infrastructure, and conducted migration from Gmail and Exchange to Office 365.
  • Configured Intune, MAM, MDM, and Windows compliance devices for enhanced security.
  • Provided training on Office 365 features and functionalities to end users.
  • Coordinated customer requirements for Desktop as a Service virtualization using Citrix on Azure platform.
  • Established site-to-site VPN connections and managed access through Citrix components installation.
  • Administered Citrix Delivery Controller and Director while configuring profiles and policies for optimal performance.
  • Managed licensing for Citrix and Terminal Server, ensuring compliance with user access needs.
  • Planned and implemented Azure IAAS/PAAS services, migrating from on-premises to Azure environments.
  • Configured disaster recovery solutions and virtual networks, optimizing storage management on Azure.
  • Troubleshot Azure IAAS issues while deploying domain controllers and DNS servers for efficient access.
  • Enabled RBAC rules for user permissions and configured auto-scaling for resource optimization.

Network Engineer

ACI Project India Pvt. Ltd.
06.2015 - 03.2017
  • Managed LAN and WAN infrastructure, configuring Cisco routers and switches for optimal performance.
  • Implemented URL filtering organization-wide with FortiClient tool, restricting web access effectively.
  • Configured user access policies on Fortigate Firewall 800C to enhance Internet security.
  • Monitored network links using NMS tools, escalating link down and performance issues to ISPs.
  • Accessed core Cisco routers via Putty to assess ping response and diagnose connectivity drops.
  • Performed link load balancing, ensuring uninterrupted service availability at all times.
  • Coordinated with ISPs to resolve link issues, maintaining detailed network uptime and bandwidth utilization reports.

Network Support Engineer

ORIENT TECHNOLOGIES
Mumbai
09.2014 - 06.2015
  • Monitored network and client connectivity remotely using NMS tools, including Flex Master and Zone Director.
  • Accessed core routers via Telnet to evaluate ping responses of access points and client devices.
  • Analyzed technical data from NMS tools to address client complaints regarding connectivity and speed issues.
  • Collaborated with NNOC team for network issues and field teams for client connectivity problems, raising tickets in Siebel.
  • Configured routers and wireless devices remotely, including Cisco, DLink, Netgear, Belkin, and Tp-Link.
  • Implemented troubleshooting measures based on NMS tool insights to enhance network reliability.
  • Ensured prompt resolution of client complaints by coordinating with appropriate support teams.
  • Utilized various NMS tools to maintain optimal performance across client networks.

Education

Bachelor of Engineering - Information Science

VTU
01.2013

Skills

  • MS-Windows
  • Linux
  • Cloud Computing
  • Office 365
  • Azure
  • Citrix
  • Computer Networking
  • GCP
  • MS-Office

Certification

  • Citrix Certified Associate
  • Citrix Certified Professional
  • Microsoft Certified Professional
  • Certified CXD-2521: Moving XenApp & XenDesktop service to Citrix and Azure Cloud
  • Enablement of Office 365 Certification
  • Completed CCNA course from NET Tech India, Mumbai
  • Google Certified Associate

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Personal Information

Date of Birth: 05/17/91

It Skillset

MS-Windows, Linux (Basic), Cloud Computing, Office 365, Azure, Citrix, Computer Networking, GCP, MS-Office

Timeline

Application Development Senior Associate

Accenture
02.2021 - Current

Technical Services Engineer

IBM India Private Limited
03.2020 - 01.2021

Sr. Engineer

Frontier Business System
03.2017 - 03.2020

Network Engineer

ACI Project India Pvt. Ltd.
06.2015 - 03.2017

Network Support Engineer

ORIENT TECHNOLOGIES
09.2014 - 06.2015

Bachelor of Engineering - Information Science

VTU

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Sowjna Hebbagilu