Sowmiya Mohan

Client - Pharmacy; IVR BOT Development

Skills: Kore AI, JavaScript, and Cyara

The application made the Client's experience with Natural Language Understanding easier by incorporating Kore Ai technology.

Responsibilities: Business Analysis; Designing and developing IVR BOT; Automating Unit and Functional test cases.

Client - Insurance; IVR development

Skills: JavaScript, Nuance, IVR grammar tuning

The application made the client's experience with Natural Language Understanding easier by creating and training grammar. The analysis of Production failed logs and fine-tuning the grammar.

Responsibilities: Semi-automated production log analysis. Created utterance, audio, conf. Files and trained grammar.

Client - Insurance; Internal Claim assessment

Skills: BizFlow, WebMaker, jQuery, SQL

The application makes the Client's Claim assessment process easier by triaging the incoming mail, forms, and documents; notifying different work items for different cases; and automating the follow-up mail process.

Responsibilities: Solution Architecture; Designed and developed Business Flow pages; DB tables and stored procedures.

Client - Insurance; Apply for Insurance

Skills: BizFlow, Chordiant, jQuery, SQL, Micro Services

Using this application, customers can apply for new insurance policies, update their previous policies, and transfer their existing ones among different partners.

Responsibilities: Designed and developed pages for new partners; Executed unit and functional test cases.

SAP Labs India - MRS

Skills: ABAP Object

This is a maintenance project, involving solving customer issues, testing the newly released product, and supporting packages, and sometimes developing customized code for customers.

Responsibilities: Provide solutions for customer-raised issues. Developed customized code for customer. Have released one note of the standard issue in MRS.

Internal; Digital - Mobility

Skills: Android

As part of this in-house mobile app development team, I have been involved in the development and testing of different mobile apps such as Stubhub Google TV, WorldVision, mDashBoardChart, ToddlerLock, EBay UK Classifieds, and mCheckOut.

Responsibilities: Designed and developed presentation and business layer; Executed unit and functional test cases.