Sowmya Bandi

Client - Bank of America

• Application Management through maintenance of AppHq. Working with the product managers to ensure AIT is accurately maintained in AppHq
• Connecting with individual clients on daily basis.
• Completing 25 application deliverables in RISE every week, effectively and on time.
• Daily monitoring of Continuous Monitoring GIS tool to understand and react to vulnerabilities impacting applications supported
• Timely Creation of Enhanced Remediation Exception Requests (ERP) and Risk Cases (Concerns, Self-Identified Audit Issues) required to support risk process in relation to the AITs
• Documentation coordination and management for the AIT which may be required to support approvals and tollgates. Document creation will be the responsibility of the Product Management and Engineering teams
• Co-ordination of audit and regulatory assessments associated with applications. Working with Risk Managers and the Technical Risk Officers where specific actions are identified with the applications
• Support development of any related Policies, Standards and Baselines related to the applications
• Weekly report and escalation of application metrics for RISE and CM

Client - Kaiser Permanente(HealthCare)

• Administered ServiceNow platform, ensuring optimal performance and user satisfaction.
• Analyzed system performance metrics, identifying areas for improvement and optimization.
• Create and Configure UI Policies, UI Actions and ACL's.
• Update Sets, Update Sources, Merge Update Sets and Cloning.
• Dictionary Override Creation of tables and configuring Form Layout and Form Design.
• Generate and administer Users, Groups and Roles.
• Creation and administration of Custom applications, Import Sets, Transform Maps, Inbound and Outbound Email notifications, Update Sets.

Client - Kaiser Permanente(HealthCare)

• Given assistance for process improvements, systems integration and BCP efforts
• Performed application change management activities as assigned by the business
• Contributed in preparation of 35 process documents ,42 SOP, 20 SAGs , 45 KA's , and 24 Oak's
• Provided knowledge transition to new joiners and cross training sessions to co-associates
• Good knowledge on creating CRQ's, Created 2 CRQ's everyday .
• Documented troubleshooting and diagnostic procedures to streamline future support operations for commonly occurring problems.
• Attended daily client meetings, documenting customer requirements to assist with future planning.
• Communicated changes through ServiceNow and followed documentation procedures for each fix.
• Experience of Incident Management and closing service tasks within the SLA
• Proactive monitoring of servers, service during patching
• Led steady and productive operations.
• Maintained and built positive client relationships.
• Collaborated across technical and design teams to produce innovative software applications.
• Gathered requirements from users and wrote definition documents.

Client - ICICI Lombard - HP BPM and HP uCMDB Tools:

• Installation BPM software and set up Business process monitors across geographical areas
• Created the Number of BPM instances depending on the requirement/system architecture
• Browse BPM Reports such (i) Status Reports Application Summary, Application health, Location Summary and BPM Performance status.(ii)Analysis Report - Metrics over Time, Performance Analysis, BPM Performance over Time and BPM error summary
• Sign/deploy Application monitor Script to BPM to monitor the application's Availability and performance in 24/7.Troubleshooting BPM when it does not send monitor data to BSM
• Browse BPM Reports such (i) Status Reports Application Summary, Application health, Location Summary and BPM Performance status.(ii)Analysis Report - Metrics over Time, Performance Analysis, BPM Performance over Time and BPM error summary
• Develop and insert the customized code in monitor script for client side validation and other application side validations/constraints.
• Adeptly handled client calls per day.

HP uCMDB:

• Installation of UCMDB
• Universal Discovery of Cis - angentless
• Can create different views in RTSM
• Troubleshooting the CMDB through JMX console
• Upgradation of License
• Creation and fetching of Reports
• Coordinated with IRIS team for generic user id.

• Involved in ILP training for freshers.