Sowmya Bellam

Sowmya

Hyderabad

Summary

Dynamic IT professional with over three years of experience in monitoring tools, server maintenance, and the creation, patching, and deployment of VDI workspaces in AWS. Proven expertise in VPN provisioning at DUO portal, complemented by strong technical acumen and exceptional communication skills. Committed to delivering high-quality solutions that enhance operational efficiency and drive organizational success. Adept at collaborating with cross-functional teams to achieve project goals and exceed expectations.

Overview

years of professional experience

Work History

Associate

MassMutual

09.2023 - Current

Managing the flow of day-to-day-operations
Monitoring the alerts using OPS bridge tools, like CPU,Memory,File system, Node downs. Doing a basic workaround for memory and file system alerts.
Doing a basic work-around for Memory and File system alerts. If any of the CPU, Memory or file system alert is not under threshold, we will be notifying to L2 team, raising an P3 and sending an AP also to the L2 team. Compressing the files on the server for Linux, Unix, and HP-UX servers.
Compressing the files in the server for Linux, Unix and HP-UX servers.
Making stand up call with all the L2 teams, to follow back of SLA
Monitoring the node down alerts in using Network Node manager and solar winds Orion tool.
Cleaning up the Windows C- drive clean up every week for the server list provided by the L2 Team.
Doing the servers restarts using the vSphere tool and working on the node downs with the details and work around provided by the L2 Team. Working with the Salesforce jobs, whenever they get abend, we used to do the work-around like rerunning the job. As per the runbook

Monitoring analyst & Cloud Agent

zensar technologies

07.2020 - 09.2023

Company Overview: Vyaire Medical is a company that manufactures and markets over 27,000 products for the diagnosis, treatment and monitoring of respiratory conditions.
As Monitoring Analyst –
- Perform system monitoring, capacity, patch and performance management
- Be responsible for the design, support and maintenance of a large monitoring infrastructure
- Participate in 24x7 on call rotation
- Collaborate with Engineers, Operations and other teams to ensure application, network and system monitoring best practices
- Monitor physical and virtual server performance to achieve a defined Service Level Agreements or SLAs
- Work with Network and Systems Administrators for troubleshooting incidents
- Maintain, configure and utilize new and existing monitoring tools such as, Solar Winds, Site24/7, Manage Engine & Duo.
- Provisioning the VPN through DUO admin portal and adding the users to AD
- Scheduling the severs under maintenance mode at required time.
As Cloud Agent -
- Worked on AWS workspace.
- Hands on creation of virtual desktop for end users.
- Bundling the packages of hardware and software applications.
- Configuration and deployment of virtual desktop for existing users.
- Troubleshooting issues on workspaces for end users.
- Creating a tickets and service requests for operating systems
- Perform VDI administration tasks which includes maintenance,patches & upgrades.
Client - Vyaire Medical

Monitoring analyst and service desk role

HCL Technologies

01.2019 - 05.2019

Company Overview: The True Value Company is an American wholesaler with over 4,500 independent retail locations worldwide.
As Monitoring Analyst –
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
- Worked on tools like SNOW, MQ explorer, web Infosphere, Nimsoft, Integrated solution console, Solar Winds, Whatsapp gold and OpenNMS
- Job scheduling in Automic and Lawson tool.
- Performing basic trouble shooting of servers and network devices.
- Opening and handling Bridge for high priority incidents
As SD Agent –
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
- Log all Incidents/Service Request details, allocating categorization and prioritization codes
- Provide first-line investigation and diagnosis of all Incidents and Service Requests. Verify resolution with users and resolve Incidents in ITSM tool.
- Escalate Major Incidents to the Incident and/or Problem Manager.
Client - True Value

Education

B. Tech - ECE

JNTUA University

01.2016

Skills

L1 Linux support
Service now
ITSM BMC remedy

OPS Bridge
JIRA
Having a very good feedback from client & user end

Interests

Traveling, Fashion Designing, Dancing, Baking

Timeline