SOWMYA P
Bangalore
Summary
I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Tester
Iron Hawk Technology (Antilia) Solutions Pvt Ltd
Kochi
02.2023 - 11.2023
- Designed Testing scenarios for usability testing
- Conducted regression testing, analysed results and submitted observations to development team
- Wrote and optimized test cases to maximize success of manual software testing with consistent through approaches
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback
- Supported test review, defect control and configuration management within delivery pipeline.
Assistant Manager
Axis Bank
09.2021 - 04.2022
- Customer servicing of ETB & NTB Axis Bank customers
- Taking care of various banking products - Savings Account, Credit Cards, TD & RD, Loans ,General insurance, Mutual Fund & Demat
- Deepening the relationship by Cross selling Banking Products and Services according to Customer needs
- Addressed and resolved customer complaints in an efficient, effective and timely manner
- Kept customers up to date on the latest offerings and promotions by sending targeted newsletters over Email, SMS
- Took escalation calls & emails.
Junior Lead Verifier
HDB financial services (HDFC Bank)
07.2019 - 08.2021
- Working as third party for HDFC Bank in behalf of Bharti Axa and HDFC Ergo(General Insurance)
- Engaging with RMs and Team managers in regular discussions to transfer knowledge about insurance, Company’s product offerings and understand their issues / concerns about selling insurance
- Ensure that all service requirements are met, medicals facilitated, and customers are satisfied
- Meeting with other managers to discuss possible improvements to customer service
- Was excellent solving customer issues
- Have to generate leads and cross verify the customer needs.
Customer Relationship Executive
Teleperfomance Global Services
12.2017 - 06.2019
- Outbound sales of banking products like insurances, Retail assets and other value-added services
- CRM handling
- Lead generation and follow ups.
Education
BCA -
AJK College of Arts and Science, Coimbatore
05.2016
HSE -
Board of Higher Secondary Examination, Kerala
05.2013
SSLC -
Board of Public Examination, Kerala
06.2011
Skills
- SDLC
- STLC
- Manual Testing Skills
- Agile best practices
- Knowledge in Jmeter & Selenium tools
- Regression testing
- Test case development
- Bug tracking
- Sql
- Java
- Excellent communication skills
- Comprehensive knowledge about sales
- Good negotiating skills
- Excellent knowledge of operation guidelines
- Standard banking procedures
- Deep knowledge of Banking procedures
- Lending policies
- Documentation
Certification
Software Testing Specialist Completed NACTET affiliated testing course at Luminar Technolab Kochin
Languages
- English Full Professional Proficiency
- Malayalam Full Professional Proficiency
- Tamil Full Professional Proficiency
Hobbies and Interests
- Reading
- Listening to music
Timeline
Software Tester
Iron Hawk Technology (Antilia) Solutions Pvt Ltd
02.2023 - 11.2023
Assistant Manager
Axis Bank
09.2021 - 04.2022
Junior Lead Verifier
HDB financial services (HDFC Bank)
07.2019 - 08.2021
Customer Relationship Executive
Teleperfomance Global Services
12.2017 - 06.2019
BCA -
AJK College of Arts and Science, Coimbatore
HSE -
Board of Higher Secondary Examination, Kerala
SSLC -
Board of Public Examination, Kerala
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